- Location: Remote - United States
- Base Pay: $46550.00 - $49129.00 / Year
- Job Category: Customer Service
- Employee Type: Full-Time
- Required Degree: NONE
- Manage Others: Yes
Contact information
- Name
- Shelly Chung
- Email
- schung@vitalant.org
Description
Vitalant is seeking a results-driven and customer-focused Donor Outreach Supervisor to play a vital role in our call center and make significant contributions to our life-saving mission.
Your impact as a Donor Outreach Supervisor is vital. You will actively support Vitalant’s life-saving mission by supervising and coordinating daily Donor Outreach activities, ensuring the achievement of assigned daily, weekly, and monthly goals. You will oversee a Customer Service team dedicated to inspiring previous and potential donors to schedule their next donation appointment.
What to Expect
Schedule: Monday-Friday
Our comprehensive total rewards support you, your family, and your future with:
- Medical, dental, and vision insurance
- 401K + 5% company match
- Tuition assistance up to $5k per year
- Free basic life and AD&D insurance
- Free short-and-long-term disability insurance
- Paid time off
- Employee Resource Groups
- Recognition and perks
As a Donor Outreach Supervisor, you’ll get to:
- Ensure the delivery of quality customer service to all customers.
- Hire, supervise, train, and evaluate the performance of assigned personnel.
- Develop daily call plans that strategically focus on Donor Outreach efforts using an appointment forecast, penetration report, and staff schedule.
- Conduct call quality monitoring and provide constructive feedback and guidance to staff.
- Investigate and resolve donor complaints.
- Compile monthly evaluations and standard reports on Donor Outreach activity.
Requirements
- High school diploma or GED
- Knowledge of telemarketing techniques required
- Two years of related call center experience to include:
- One year of Supervisory experience
- Knowledge of blood banking telemarketing technics preferred
About Us
Vitalant is one of the nation’s largest nonprofit blood and biotherapies healthcare organizations, providing hospitals and patients across the U.S. a safe blood supply, specialized laboratory services, transfusion medicine expertise and world-renowned research. We have a network of 115 donation centers across the U.S. and host approximately 60,000 blood drives annually. Vitalant provides blood and special services to patients in more than 900 hospitals across the U.S. where millions of people depend on blood donations from our generous donors.
Vitalant is committed to fostering a diverse and inclusive workplace built on a foundation of respect, integrity, teamwork, and excellence. Through our DEI strategic plan, we create opportunities for employees of all backgrounds to feel valued, seen and heard. We believe this mission drives creativity and innovation, as employees experience an environment conducive to personal growth and career development.
EEO/Minorities/Females/Disabled/Veterans
Our organization is an equal employment/affirmative action employer. If you need accommodation for any part of the employment process because of a medical condition or disability, please send an e-mail to Careers@vitalant.org to let us know the nature of your request.
For more EEO information about applicant rights click here
