Join our Order Fulfillment team, which plays a vital role in delivering sales and order solutions to our Casino customers nationwide. As an Order Fulfillment Specialist, you will be part of our Gaming Operations team, supporting our Sales Executives by preparing technical proposals and reviewing all incoming orders for accuracy. This role is fast-paced and requires strong multitasking skills, creative problem-solving, and understanding and prioritizing requests as they arise.
You thrive in a dynamic environment, working for a company that values Collaboration, Integrity, Inclusion, Excellence, and Fun! Everi’s mission is to lead the gaming industry through the power of people, imagination, and technology.
What Will You Be Doing?
- Responsible for sales and account support, ensuring orders are reviewed within the SLA, accurate, fully executed (contractually), delivered on time, and meet customer expectations.
- Manage a Queue of orders in different stages of the fulfillment process using Salesforce CRM.
- Understand the meaning, importance, and actions required for each stage of the fulfillment cycle. Be accountable for properly managing the Queue.
- Manage incoming sales inquiries from the Sales Executives and Field Service Teams finding answers and solutions for customer requests or installation issues. Prioritizing urgent and critical issues/requests.
- Stay in constant communication on open orders with cross-functional teams ensuring orders are on target for desired delivery and installation dates.
- Work closely with the Manufacturing, Production, Procurement, and Logistics departments to understand their ability to support target shipping dates while working through inventory, shortage, or supply chain issues.
- Performs daily follow-up of orders ensuring technical, financial, legal, and compliance reviews are completed on time; expedites orders for placement into production while gathering required components before releasing shipment.
- Assist with customer requests for vendor setup, product marketing information and/or compliance regulatory certifications.
- Maintain Customer Accounts in CRM, facilitate unique customer requirements, understand unique jurisdictional requirements, and keep contact information current.
- Become a subject matter expert on Everi’s extensive Product Catalog and customer offerings, including specials and current pricing.
- Lead meetings with several stakeholders to ensure a New Opening is coordinated well prior to delivery.
Skills, Knowledge, & Expertise for the job:
- The candidate must have a minimum of 2 years of prior order management, or order fulfillment within a Sales organization experience. No exceptions.
- Advanced proficiency in Microsoft Office applications, especially Outlook, Word, and Excel.
- Excellent communication skills both in presenting and in writing.
- Experience using a CRM system, Salesforce preferred.
Nice to have's:
- Extensive order management experience in a manufacturing environment is preferred.
- Demonstrated proficiency using tools, including Agile, NAV, and JIRA.
- Demonstrated ability to create presentations and written communications.
What a successful candidate looks like:
You’re an experienced Order Specialist who can deliver optimal results in managing a successful order from the initial review of a quote to installation in the field.
Your strengths include:
- Accountability for working an 8-hour day remotely
- Sense of Urgency
- Multi-Tasking
- Prioritization
- Email management
- Time Management
- Consistent Performance
- Managing all stages of your Queue
- Supporting a team of Account Executives
- Following directions and Training Documentation
You excel in working with a close-knit team operating more like a family than colleagues with respect, professionalism, and fun team-building exercises.
If interested, please include “I read the job description” (without quotations) somewhere in your application.
Why Us?
- Everi’s benefits package includes Medical, Dental, Vision, 401k with company match, life insurance, maternity and paternity leave, adoption assistance, pet insurance, gym reimbursement, and more!
- Discretionary Time Off (DTO) - No more “banking hours” to take a day off and the perfect way to prevent burnout and improve productivity.
- Building on a solid culture and resounding positive feedback from Everi employees in 2021, Everi continued to receive recognition as a Top Workplace in 2022. Everi was recognized nationally as a Top Workplace 2022 USA and received a second regional award for its HQ in Las Vegas as a Nevada Top Workplace 2022. This most recent award brings Everi’s total number of Top Workplaces awards in 2021 and 2022 to a whopping 10 awards!!!!
Everi is committed to expanding its innovative and creative reach, building a culture based on the tenets of respect and transparency. We are proud to be the gaming industry’s single-source provider of financial technology, loyalty solutions, games, and intelligence solutions. Let’s Go!
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The compensation for this role considers a wide range of factors, including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential for the location at which the position may ultimately be filled. At Everi, it is not typical for all individuals to be hired at or near the end of the range; compensation decisions depend on each case’s facts and circumstances. A reasonable estimate of the current range is $27.00 - $29.00 per hour and overtime eligible.
Everi is an Equal Opportunity Employer. All qualified applicants and employees will be afforded equal employment opportunities without discrimination because of race, creed, color, national origin, sex, age, disability, marital status, or any other characteristic or class protected by federal, state, or local law.
** For All External Staffing Agencies **
Everi does not accept unsolicited agency submittals. Please do not forward resumes to our Executive team, Management team, or any current Everi employee for review. Everi is not responsible for any fees related to unsolicited resumes.
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About Everi
We believe in the values of Collaboration, Integrity, Inclusion, Excellence, and Fun!
