Within the Dealer Service Accounts Receivable role, you will be responsible for receiving, entering, and applying payments received from Dealers for business. You will be required to contact Dealers regarding payment discrepancies, any returned ACH/Credit Card payments, submitting overage requests to Payables to have refunds processed, informing agents of contracts +90 days aging, and addressing unapplied funds with Agents & Dealers.
Responsibilities:
- Enter and apply received payments.
- Contact Dealers for payments received without backup and any payment discrepancies.
- Contact Dealers for returned ACH/credit card payments.
- Keep monthly deposit file up to date with deposit totals.
- Submit daily deposit detail to accounting.
- Tracking of unapplied payments.
- Maintain list of payments received with incorrect documentation.
- Submit overpayments to Payables to be refunded.
- Reach out to Dealers regarding shortages on CFP (consumer finance plan) contracts.
- Maintaining Dealer Contact information on Dealer Profiles.
- Send emails to Agents regarding contracts +90 days old.
- Submit monthly file for contracts +90 days that should be rejected for non-pay.
- Follow up with Agents regarding payees with missing or incomplete w9s.
- Handle issues received in the A/R email box.
- Follow communication procedures, guidelines, and policies.
Requirements:
- Proven work experience with accounts receivable, a minimum of 1 year experience.
- High School education or equivalent is required.
- Strong PC skills with proficiency in Excel applications.
- Demonstrated self-motivation, sound judgment, problem-solving, and analytical skills. Performs effectively and independently in a multi-tasking environment.
- Excellent communication skills, both internally and externally, with the ability to effectively present information in one-on-one and group situations.
- Automotive, Dealership, and/or warranty administration experience is preferred.
- Strong phone contact handling skills and active listening.
- Hands-on experience preferred with PCRS.
- Ability to multi-task, prioritize, and manage time effectively.
- Ability to recognize a problem or potential problem and react quickly and effectively.
- Patient, empathetic, and passionately communicative.
- Problem-solving comes naturally, you enjoy troubleshooting and resolving customer problems.
- Follow communication procedures, guidelines, and policies.
Equal Employment Opportunity
Endurance is proud to be an equal-opportunity employer. We celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Our differences are what make us better together.
About Endurance
Endurance Warranty has been honored with multiple Stevie Awards for being a great place to work, and we’re growing rapidly. We’re a fast-paced company offering limitless opportunities to grow your career. Thanks to our dedicated employees, we provide best-in-class auto repair coverage to customers across the country, protecting people from unexpected and costly breakdowns for almost 15 years. At Endurance, we embrace the entrepreneurial spirit, and you’ll play a role in shaping this dynamic industry. We offer great pay, amazing benefits, and the opportunity to learn and grow.
When you work for Endurance, you’re working for a company that cares about you and your future. We empower employees to lead, drive change and give back where they work and live. Our people are our greatest strength and we’re proud to work as a diverse team to serve our customers and our community.
Therefore, we’ve been honored as a top place to work, including multiple StevieⓇ Awards for the best workplace and great employer. For the last several years, Endurance has also earned a spot-on Selling Power’s “50 Best Companies to Sell For,” and consistently makes industry lists from Crain’s and Inc. magazine for our continuous and significant growth. Experts in the industry recognize that our employees care as well—Consumer Affairs highly recommends Endurance and we’re highly rated by our customers on Google, Trustpilot, and other major online review sites.
Come accelerate your career with us. We’ll give you the tools you need to succeed at work, and the flexibility to enjoy life outside of your job.
