SUMMARY: Are you ready to take your collections career to the next level? Join our dynamic Shared Services Team as an Accounts Receivable Collector! In this role, you'll be at the heart of driving cash flow and helping strengthen our customer relationships across multiple business units. We're looking for someone with a background in corporate collections, who is ready to bring energy, strategy, and a customer-first approach to our team.
What You'll Do:
- Take ownership of a diverse A/R customer portfolio, ensuring timely collections and prompt resolution of outstanding balances.
- Conduct routine collection calls to determine payment status and resolve any issues preventing payment.
- Build and maintain strong working relationships with internal partners and external customers to create an exceptional customer experience.
- Dive deep into customer processes, uncover contacts, and identify issues impacting timely payment.
- Proactively identify customers at risk and escalate issues to Sales or Management as needed.
- Document and address customer disputes, identifying root causes of delinquencies to support continuous improvement.
Required Qualifications:
- High School Diploma or GED
- 2+ years of corporate collections experience
- Knowledge of billing and collections processes
- Solutions-oriented, proactive problem solver with strong initiative
- A team player with a collaborative mindset and willingness to share knowledge
- Strong organizational skills, able to prioritize and work within deadlines
- Proficiency in Microsoft Office, especially Excel
- Excellent written and spoken English language skills
- Customer-focused mindset with a passion for service excellence
Preferred Skills:
- Bilingual in Spanish and English (preferred)
- Experience identifying and resolving root causes of payment delays
- Strong understanding of customer infrastructures and processes
Travel Required: 0-10%
Compensation and Benefits: Comprehensive benefit package that starts on your 1st day! Including:
- Medical, Dental, Vision
- 401K Contribution
- 7 paid holidays + 2 floating holidays of your choosing
- Generous paid time off plan (4 weeks to start- hours accrued)
- Tuition reimbursement assistance eligibility after your first year
- Bonus Plan Eligibility
- And more!
Natus Pay Transparency Details The pay range for this position is 35K-50K annually. The actual base pay offered may vary depending on multiple factors including job-related knowledge/skills, experience, business needs/budget, geographical location, and internal equity. At Natus, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.
Natus Medical Incorporated is recognized by healthcare providers globally as the source for solutions to screen, diagnose and treat disorders of the brain, neural pathways and sensory nervous system. Our vision is to deliver innovative and trusted solutions to advance the standard of care and improve patient outcomes and quality of life. Natus products are used in hospitals, clinics and laboratories worldwide.
EEO Statement: Natus Medical is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.
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