At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Job Description
The Licensed Sales Specialist (Property & Casualty) is responsible for driving sales growth for the organization through inbound and outbound modes of interaction. The specialist is responsible for using strong sales skills to deliver a proven sales method that uncovers customer needs, identifies gaps in coverage, recommends solutions to fully protect customers, all while building a case to positively influence the decision to purchase Allstate’s products. The specialists will be evaluated based on sales production, time management, quality of business produced, and strict adherence to company and industry rules, regulations, and processes that protect Allstate and its customers.
Key Responsibilities
• Proactively seeking ways to increase household penetration and improve customer retention by applying effective selling and influencing techniques.
• Demonstrates a comprehensive understanding of specific company products and services to portray confidence and credibility to customers, while matching customer needs to Allstate products and service.
• Provides an exceptional sales experience by exploring sales opportunities: including cross quoting, determining appropriate coverage options and best rates via Allstate Systems to prospects through inbound, outbound and chat sales-based customer interactions to meet sales targets and performance goals.
• Requires ability to navigate multiple complex systems, enter customer information, upload documents, authenticate identities using the computer and specific software and respond to a predicative dialer system.
• Ability to analyze customer needs, recommend and promote alternative products, while engaging in proper protection conversation, by reviewing and assessing customer risks.
• Requires extensive knowledge of the organization, products and services and may require advanced problem solving and sophisticated sales techniques.
• Ability to lean into discomfort and leverage talk paths to overcome complex customer objections.
• Apply continuous improvement methodology to solve problems, ensure correct time keeping, optimal functioning of support software, submit technical tickets if necessary.
• Attend ongoing training to maintain license, stay updated on Allstate product changes and applicable laws and regulations.
• Work with leadership to set and meet item plan and key performance goals and standards that align with company growth strategies.
Education
• High School Diploma or GED (Preferred)
Experience
• 0-2 years experience (Preferred)
Supervisory Responsibilities
• This job does not have supervisory duties.
Education & Experience (in lieu)
• In lieu of the above education requirements, an equivalent combination of education and experience may be considered.
Skills
Customer Centricity, Customer Insights, Customer Sales, Digital Literacy, Inclusive Leadership, Learning Agility, Results-Oriented, Sales, Sales Operations, Strategic Selling
Compensation
Compensation offered for this role is $17.50 – 23.13 per hour and is based on experience and qualifications.
The candidate(s) offered this position will be required to submit to a background investigation.
Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.
You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live.
Good Hands. Greater Together.
Allstate generally does not sponsor individuals for employment-based visas for this position.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance.
For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.
To view the “EEO is the Law” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs
To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.
It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.
Benefits
Experience the benefits that make Allstate a great place to work.
*Benefits vary based on position.
