Delaware North is hiring full-time Reservation Agents to join our Reservation Center team located in Amherst, New York. As a Reservation Sales Agent, you will handle a high volume of inbound calls from future guests who wish to make reservations at hotels and resorts around the country. If you want to delight our future guests by delivering an exceptional reservations experience, apply today.
Some in-person training will be required at our headquarters in Buffalo, NY. We are currently hiring for 2nd shift (12:00pm-9:00pm, one weekend shift 12:00pm-8:30pm). Please note, the training is approximately 5 weeks, during that time schedule will be 9:00am-5:30pm. Only need to come to headquarters the first week of training, the rest of the time will be remote.
Pay
$15.00 - $16.50 / hour
Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.
Benefits
We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:
- Weekly pay
- Employee assistance program
- Training and development opportunities
- Employee discounts
- Flexible work schedules
Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, and tuition and/or professional certification reimbursement.
Responsibilities
- Answer inbound calls and provide top-notch customer service
- Use all available resources to answer questions
- Create reservations and recognize opportunities to offer packages and additional services
- Communicate with hotel and resort front desk staff
- Collaborate with managers to assist customers and reach sales goals
Qualifications
- Strong phone, listening, verbal, and interpersonal communication skills
- Customer-focused with a love for helping others
- Maintain a positive, and professional attitude toward customers at all times
- Comfortable using computers with strong typing skills and the ability to multi-task
- Able to use call center software and tools
- Experience working in customer service or the hospitality industry is preferred
Physical Requirements
- Ability to sit for extended periods of time
Shift Details
Day shift
Evening shift
Holidays
Weekends
Who We Are
At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.
Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.
