We are seeking a dynamic and customer-focused Implementation Specialist to join our team. The Implementation Specialist will play a crucial role in assisting new customers in navigating our online portal, ordering necessary cards/products, and providing essential support during the initial stages of their account setup. This position requires strong communication skills, attention to detail, and the ability to collaborate effectively with both customers and internal teams, particularly with our sales department, to ensure a seamless and successful implementation process.
How you’ll make an impact
● Assist new customers in understanding and utilizing our online portal effectively for account management purposes.
● Guide customers through our products ensuring they are equipped with the essential tools for their operations.
● Provide hands-on support and training to customers during the initial stages of their account setup, addressing any questions or concerns they may have.
● Collaborate closely with the sales team to understand customer needs and preferences, ensuring a tailored and personalized implementation experience.
● Maintain accurate records of customer interactions and progress through our tracking tool(Salesforce), ensuring all necessary documentation is complete and up-to-date.
● Continuously identify opportunities for process improvement and optimization within the implementation process, contributing to the overall efficiency and effectiveness of our services.
Experience you'll bring
● Must have a high school diploma or equivalent.
● Must be able to thrive in a deadline and detail-oriented environment.
● Must be efficient in Microsoft Excel, Word, PowerPoint.
● Have excellent communication skills.
● Be self motivated.
The base pay range represents the anticipated low and high end of the pay range for this position. Actual pay rates will vary and will be based on various factors, such as your qualifications, skills, competencies, and proficiency for the role. Base pay is one component of WEX's total compensation package. Most sales positions are eligible for commission under the terms of an applicable plan. Non-sales roles are typically eligible for a quarterly or annual bonus based on their role and applicable plan. WEX's comprehensive and market competitive benefits are designed to support your personal and professional well-being. Benefits include health, dental and vision insurances, retirement savings plan, paid time off, health savings account, flexible spending accounts, life insurance, disability insurance, tuition reimbursement, and more. For more information, check out the "About Us" section.Pay Range: $23.00 - $30.00
