Onboarding Coach
Responsibilities
As customers purchase our market leading software our Onboarding Coaches guide them through onboarding to get maximum value from our software. In this position, you will work closely with customers via email, phone, and video calls. Your goal will be to help new customers become self-sufficient with our software. Your responsibilities will include configuring our software to meet each customer’s specific needs. You’ll also assist with migrating existing data into our platform. As a strong communicator, you’ll work with several customers at once, guiding each through a multi-month implementation journey. Your goal is to ensure our software is smoothly integrated into their daily operations. Strong problem-solving and teamwork skills are essential in this role. You’ll advocate for customers’ needs and work with multiple departments to find solutions that support their success.
A typical day includes 4-6 one-hour meetings with customers. You’ll also spend time on prep work for ongoing projects in your queue. You will receive comprehensive training and have a team of co-workers to share and learn knowledge from as well as continue to advance your own knowledge in our software. Customer satisfaction is a high priority, and you should have some experience in dealing with external customers.
After one year, you’ll know you were successful if:
- You complete your projects within the given timelines
- You maintain a high customer satisfaction rating
- You successfully maintain a customer queue of 12-15 projects per month
If the idea of partnering with a customer and helping their association grow from our software excites you, we invite you to apply now!
Company Overview
At GrowthZone, we believe in the power of community and the essential role associations play in fostering thriving communities and industries. We focus on empowering these associations through leading-edge association membership software that drives engagement and growth. Located in beautiful Nisswa, Minnesota, we are building an innovative, high-growth SaaS company that rivals those in major tech hubs. Our success is built on a commitment to customer excellence, teamwork, and supporting one another’s achievements. Remote work options are available, and applicants must be authorized to work in the United States.
Benefits
GrowthZone offers a comprehensive benefits package for our full time team members, including medical, dental, and vision plans with company contributions to HSAs/FSAs. Employees receive company-paid life insurance, long-term disability, a 401(k) with company match, bi-weekly payroll, immediate PTO accrual, paid holidays, floating holidays, and paid volunteer time. Company core hours are 8:00 am to 5:00 pm CT, with managers able to approve flexible or compressed schedules.
