Join the Everi team as a Customer Experience Advocate and enhance your expertise in marketing, casinos, and instructional techniques. You'll broaden your industry knowledge, enrich your customer service skills, and contribute to our Everi family. regulations.
The ideal candidate has a strong appetite for learning, a desire for mentorship, enthusiasm for training others, technical proficiency, excellent business insight, and a proactive approach to building industry connections!
What Will You Be Doing?
- Manages company training programs aligned with business and customer needs, ensuring positive experiences.
- Collaborates with cross-functional teams to develop course content.
- Provides customer support for deployment, installation, and ongoing training for hardware and software products.
- Conducts post-implementation training, including webinars and curriculum development.
- Assists with application configuration, security, and system utilization for new installs and upgrades.
- Ensures compliance and event investigations related to installations.
- Prepares lesson plans and reviews course materials for accuracy and relevance.
- Delivers on-site and online training to customers and internal teams.
- Coordinates training schedules and requirements with customers before installation.
- Acts as a subject matter expert, supporting fellow trainers as needed.
- Contributes to departmental planning and progress reporting.
- Builds and maintains client and business partner relationships.
Skills, Knowledge, & Expertise Needed for the Job:
Qualifications:
- High School Diploma or GED required.
- Ability to travel up to 75-90% to casino sites for training.
- Customer-facing, relationship-building experience.
- Demonstrated ability to manage multiple projects.
- Hunger for continuous learning and self-improvement.
- Desire for mentorship and professional development.
- Excitement for training and mentoring others.
- Strong business acumen and understanding of casino/gaming operations a plus.
- Eagerness to build valuable connections within the industry.
- Technical troubleshooting.
Why Us?
Everi’s benefits package includes Medical Dental, Vision, 401k with company match, life insurance, maternity and paternity leave, adoption assistance, pet insurance, gym reimbursement, and more!
- Discretionary Time Off (DTO) - No more “banking hours” to take a day off and the perfect way to prevent burnout and improve productivity.
- Building on a solid culture and resounding positive feedback from Everi employees in 2021, Everi continued to receive recognition as a Top Workplace in 2022. Everi was recognized nationally as a Top Workplace 2022 USA and received a second regional award for its HQ in Las Vegas as a Nevada Top Workplace 2022. This most recent award brings Everi’s total number of Top Workplaces awards in 2021 and 2022 to a whopping 10 awards!!!!
