Position SummaryMom’s Meals, the leading national provider of refrigerated home-delivered meals in the healthcare market, is in hyper-growth mode. The Bilingual Customer Service Representative serves as the front line to our Spanish-speaking customers placing meal orders. This position is responsible for providing excellent customer service to our clients while efficiently and accurately submitting their order. We are a mission driven company that invites you to be a part of our family.
This is a fully remote position. Employees must be located in Nevada, Utah or Idaho (applicants outside these states will not be considered). The starting wage is $16.00/hour with weekly pay, PTO, and benefits available after 30 days of employment.
Work hours are Monday-Friday, 8:00am-5:00pm Mountain Time/7:00am-4:00pm Pacific Time with the potential for overtime.
- Our team members enjoy:Tiered growth path for promotion starting Day 1
- Eligible for Referral Bonuses starting Day 1
- Weekly paychecks
- PTO, 401k, & a Full benefits package
- Position Responsibilities may include, but not limited toHandle inbound and outbound customer service calls with our clients placing their meal order
- Address questions, and provide exceptional customer service
- Input order information into the appropriate client order screen
- Document all conversations with client into client information database
- Ensure all assigned clients are contacted and have an order on file
- Contact case managers via telephone, email, and/or fax when a special situation arises regarding one of their clients
- Work quickly and efficiently without making the client feel rushed
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