OverviewHave you been searching for a way to help people in distress, and recover hope after natural disasters like hurricanes, floods & tornadoes? If yes, we think you should join our team of emergency response customer service representatives. At KellyConnect we are passionate about giving back and want to provide opportunities for like-minded individuals. By joining our cause, you can support those in need remotely and help restore communities one call at a time.
Responsibilities - Provide exceptional support and reassurance to individuals affected by natural disasters, demonstrating empathy, compassion, and understanding.
- Serve as the primary point of contact for customers, answering inquiries, addressing concerns, and offering guidance and reassurance throughout the call.
- Maintain accurate records of customer interactions for reporting, processing, and future reference.
- Provide referrals to relevant emergency services, such as emergency shelters, or other support services, as needed.
- Ability to work 10-hour shifts- may require weekend support
- Operating hours 7 AM-7 PM EST
- At-home workstation with a computer capable of downloading web-based applications & maintaining internet speed greater than 40mbps
- Standby availability- to assist whenever activations occur.
- High probability of activations from June-November
- Activation notice may be short depending on the type of event- for natural disasters with advance tracking we will provide a 5-day notice.
Qualifications- Strong communication skills with the ability to empathize and address customer concerns effectively.
- Proficiency in using computer systems and software applications.
Become a vital member of our team and make a dynamic impact. This temporary opportunity has the potential for recurring assignments, offering flexibility and the chance to make a difference.
We would love to hear from you if you are compassionate, readily available, and eager to help those in need!
