Give me the basics!Our Bilingual Seasonal Licensed Health Insurance Agents that support our customers with their Marketplace health insurance plans during the OEP season, take calls and chats in both English and Spanish. A resident state health insurance license and resident life license are both required, but ResultsCX will support you in the purchase of any additional health insurance licenses required of your new position. There is no leads list, only qualified live leads transferred!
Our Agents explain the features and advantages of the available medical plans and work to bring new members on as well as support current members with cost/plan analysis to identify the best products for them during their yearly review. This is a sales position but unlike other sales positions, we have paid training, and we are not commission based!
…But what do we DO?“I had a call with a member who was newly diagnosed with a major medical condition. The member is alone and doesn’t have family close to her; she was overwhelmed with all of the new doctors, medical terms, medicines, and treatments. The member feared what her future held and was concerned she wouldn’t be able to afford upcoming expenses. I assured the member she was in great hands that day, we would take our time and find a solution so she could receive needed treatments at prices she could afford. During the call there were times we giggled together and times we even cried a bit. I looked up the member’s doctors, medications, checked EoCs for more information and we found a plan that would cover all the correct things and have low copayments. The member thanked me at the end of the call for being thorough, educating her on how insurance works including the basics such as MOOPs and deductibles, and mostly for being kind when she needed someone to care. Made my whole week.”
We expect greater of ourselves… What’s Your Greater? Come find it at ResultsCX!
What should I bring to the interview?
- Education: High school diploma or GED required
- License: Resident Health and Life Insurance Licenses in Hand with CE completed
- Sales Skills: We are looking for people who are ready to sell and close the deal – charismatic and persuasive individuals who excel at building relationships and connecting with others.
- Technical Proficiency: This position requires you to toggle back and forth between multiple systems while communicating with the customer. You will need to have intermediate/advanced technical proficiency
- Availability: Open availability between 8am-11pm EST 7 days a week during season
- Pay Expectation: Our bilingual seasonal pay rates move to $22/hr on the first day of the selling season and return to base rates after the selling season. For this bilingual account there are also sales incentives, up to $40 per successful sale.
*Pay rates vary by program fit during selection consideration.
Nothing compares to my home office – Can I work from home?To work virtual in your home, you will need:
- A PC or laptop running Windows 10 operating system (NO Mac, Chromebook, Tablet or Smartphone)
- High Speed Internet – minimum download speed of 10 Mbps and a minimum upload speed of 6 Mbps
- Ability to connect directly to the internet service provider modem with an Ethernet cable, (WIFI is not acceptable)
- 2 dedicated computer monitors minimum 13 inches or larger
- A VoIP USB Headset with microphone and a Web Cam for Training
- Dedicated workspace in your home that is free of background noise and distractions
- Additional equipment specifications will be tested during the interview process
About ResultsCXResultsCX is a premier customer experience partner to Fortune 100 and 500 companies. We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty brands need to thrive and grow, while improving efficiency and reducing costs. ResultsCX’s 30+-year track record for reimagining the customer experience to meet consumers’ evolving expectations has driven growth to more than 20 geographic hubs and approximately 20,000 colleagues worldwide. Our core expertise extends to actionable analytics, contact center as a service (CCaaS), and our own SupportPredict AI-powered digital experience platform. Our strength lies in exceptional individuals working together in a high-performing, fun culture to deliver next-generation customer experiences on behalf of our clients.
Results-CX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.
