Outbound Call Center Supervisor

KellyConnect • Full-time • United States • 9m ago

Overview

At Kelly®, we’re passionate about helping you find a job that works for you. How about this one? We’re seeking an Outbound Call Center Supervisor to work at a premier company in Remote. With us, it’s all about finding the job that’s just right.

Why you should apply to be an Outbound Call Center Supervisor:
• Opportunity to lead and mentor a dedicated team
• Chance to contribute to the growth and success of the company
• Exposure to a fast-paced and dynamic work environment

Responsibilities

What’s a typical day as an Outbound Call Center Supervisor? You’ll be:

Overseeing the daily operations of the call center team
Creating and maintaining reports to track team performance
Developing and implementing call flow and FAQs to enhance customer service experience
Acting as a point of contact for clients, addressing their needs and resolving any issues
Providing coaching, mentoring, and leadership to team members
Collaborating with other departments to ensure effective communication and alignment

Qualifications

Have a minimum of 1 year of experience in call center leadership
Possess excellent communication and interpersonal skills
Have a proven ability to manage and prioritize multiple tasks and projects
Are proficient in call center software and Microsoft Office Suite--particularly Excel
Have strong problem-solving and decision-making abilities
Can work effectively in a fast-paced and dynamic environment