OverviewAt Kelly®, we’re passionate about helping you find a job that works for you. How about this one? We’re seeking an Outbound Call Center Supervisor to work at a premier company in Remote. With us, it’s all about finding the job that’s just right.
Why you should apply to be an Outbound Call Center Supervisor:
• Opportunity to lead and mentor a dedicated team
• Chance to contribute to the growth and success of the company
• Exposure to a fast-paced and dynamic work environment
Responsibilities What’s a typical day as an Outbound Call Center Supervisor? You’ll be:
- Overseeing the daily operations of the call center team
- Creating and maintaining reports to track team performance
- Developing and implementing call flow and FAQs to enhance customer service experience
- Acting as a point of contact for clients, addressing their needs and resolving any issues
- Providing coaching, mentoring, and leadership to team members
- Collaborating with other departments to ensure effective communication and alignment
Qualifications- Have a minimum of 1 year of experience in call center leadership
- Possess excellent communication and interpersonal skills
- Have a proven ability to manage and prioritize multiple tasks and projects
- Are proficient in call center software and Microsoft Office Suite--particularly Excel
- Have strong problem-solving and decision-making abilities
- Can work effectively in a fast-paced and dynamic environment
