Responsibilities:
- Provide exceptional customer service to clients via phone, email, and chat
- Analyze customer inquiries and provide appropriate solutions or recommendations ... - Conduct outbound calls to follow up on customer inquiries or resolve issues
- Process customer orders, returns, and exchanges accurately and efficiently
- Perform data entry tasks to update customer information in the system
- Upsell products or services to customers when appropriate
- Communicate effectively with customers to ensure their needs are met
- Collaborate with other team members to resolve complex customer issues
Skills:
- Fluent in Spanish and English, both written and verbal (Bilingual)
- Strong customer service skills with the ability to handle challenging situations professionally
- Excellent communication skills, both verbal and written
- Proficient in data entry and able to maintain accuracy while working efficiently
- Sales-oriented mindset with the ability to identify upselling opportunities
- Experience in outbound calling is a plus
- Multilingual abilities are a plus
We offer competitive pay and benefits packages. Join our team of dedicated Customer Service Representatives today!
Job Type: Full-time
Experience level:
• 2 years
Shift:
• 8 hour shift
• Day shift
Work setting:
• In-person
• Office
Work Location: In person
