Our client a leading financial services company dedicated to providing exceptional banking solutions to our clients. We pride ourselves on our commitment to integrity, innovation, and customer satisfaction. As we continue to expand our operations, we are seeking a highly skilled Customer Service Representative with expertise in fraud detection and prevention to join our dynamic team.Position ... Overview:We are looking for a dedicated Customer Service Representative with a strong background in fraud detection and prevention within the financial services industry. The ideal candidate will possess excellent communication skills, a keen eye for detail, and a proactive approach to resolving customer inquiries related to fraud concerns. This role will require the ability to analyze suspicious activities, investigate potential fraudulent transactions, and implement appropriate measures to mitigate risks while delivering exceptional service to our clients.Key Responsibilities:Respond promptly and professionally to customer inquiries via phone, email, or chat regarding potentially fraudulent activities on their accounts.Conduct thorough investigations into suspicious transactions, utilizing available resources and tools to assess the validity of customer claims and identify potential instances of fraud.Collaborate with internal departments, including Fraud Prevention, Compliance, and Risk Management, to escalate and resolve complex fraud cases in a timely manner.Provide accurate and detailed documentation of all interactions and investigative findings in accordance with company policies and procedures.Educate customers on best practices for protecting their accounts from fraudulent activities and advise them on security measures to safeguard their personal information.Stay informed about the latest trends and techniques in fraud detection and prevention within the financial services industry, and actively participate in ongoing training and development programs.Maintain confidentiality and adhere to regulatory guidelines when handling sensitive customer information and fraud-related matters.Apply online for immediate consideration. Join a team and contribute to the mission of delivering trusted financial solutions while protecting our customers from fraudulent activities. Apply now to become a valuable member of our dedicated Customer Service team
