Job Description
We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers ... Responsibilities:
• Respond to customer calls and emails and answer questions about products and services
• Process orders and ensure they are fulfilled
• Handle customer complaints or concerns
• Log all contacts in our customer database system accurately
• Perform general administrative tasks, such and copying and filing
You own this if you have…
• High school degree
• Self-motivated, always curious, and consistently eager to learn.
• Problem-solving skills.
• Excellent written and verbal communication skills.
Job Type: Full-time
Pay: $17.54 - $27.35 per hour
Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Parental leave
• Retirement plan
• Vision insurance
Schedule:
• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• Weekend availability
Education:
• High school or equivalent (Preferred)
Shift availability:
• Day Shift (Required)
Work Location: One location
