The Clarion Pointe/Quality Inn and Suites, El Cajon, is currently looking for a couple of energetic, ambitious, and driven people to join our front desk team.
Experience is preferred but not required (especially with Choice Hotels) but, we would be willing to train the right person ... You must have open availability and be open to working all shifts, weekends, and holidays.
Responsibilities:
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Greet and welcome guests in a friendly and professional manner
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Check guests in and out of the hotel efficiently and accurately
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Provide information about hotel facilities, services, and local attractions
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Handle guest inquiries, requests, and complaints promptly and courteously
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Maintain a clean and organized front desk area
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Assist with reservations and room assignments
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Process payments and maintain accurate records
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Collaborate with other hotel departments to ensure guest satisfaction
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2 days a week will be night audit shift, Must be willing to work overnight as well.
Qualifications:
- Previous experience in a front desk or customer service role preferred
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Ability to multitask and prioritize tasks effectively
- Proficient in using computer systems and hotel management software
- Knowledge of phone etiquette and customer service best practices
- Familiarity with hospitality industry standards and practices
This is a great opportunity for someone who is passionate about providing exceptional guest service in a hotel setting. We offer competitive pay, opportunities for career growth, and a supportive work environment. If you have the skills and qualifications we are looking for, we would love to hear from you. Apply now to join our team as a Front Desk Agent!
Job Type: Full-time
Pay: $16.00 - $17.00 per hour
Expected hours: 40 – 50 per week
Benefits:
• Employee discount
• Paid time off
Schedule:
• 8 hour shift
• Day shift
• Evening shift
• Night shift
• Overnight shift
Work setting:
• In-person
Work Location: In person
