Job Overview:
Seeking a Bilingual (Spanish) Customer Service Associate to work a hybrid schedule in Country Club Hills. This is a temp/temp-to-hire position ... As a Bilingual Customer Service Associate, you will be responsible for providing exceptional customer service to our clients in both Spanish and English. Your role will involve communicating with customers, analyzing their needs, and providing appropriate solutions. If you are fluent in both languages and have excellent communication skills, we would love to hear from you.
Duties:
- Communicate effectively with customers in both Spanish and English
- Handle inbound and outbound calls professionally and courteously
- Analyze customer inquiries and provide accurate information or solutions
- Assist customers with product or service-related questions
- Upsell products or services when appropriate
- Perform data entry tasks accurately and efficiently
- Maintain customer records and update information as needed
- Follow company policies and procedures regarding customer interactions
- Provide excellent phone etiquette and customer service at all times
Skills:
- Fluency in both Spanish and English is required
- Strong verbal and written communication skills in both languages
- Ability to analyze customer needs and provide appropriate solutions
- Experience with outbound calling is a plus
- Excellent phone etiquette and interpersonal skills
- Multilingual abilities are highly desirable
- Proficient in data entry with attention to detail
- Ability to work in a fast-paced environment while maintaining accuracy
- Strong upselling skills to maximize sales opportunities
Job Types: Full-time, Contract
Pay: $19.00 - $24.00 per hour
Expected hours: 40 per week
Experience level:
• 2 years
Shift:
• 8 hour shift
• Morning shift
Weekly day range:
• Monday to Friday
• No weekends
Work setting:
• Hybrid work
• Office
Work Location: Hybrid remote in Country Club Hills, IL 60478
