Job Overview:

Seeking a Bilingual (Spanish) Customer Service Associate to work a hybrid schedule in Country Club Hills. This is a temp/temp-to-hire position ... As a Bilingual Customer Service Associate, you will be responsible for providing exceptional customer service to our clients in both Spanish and English. Your role will involve communicating with customers, analyzing their needs, and providing appropriate solutions. If you are fluent in both languages and have excellent communication skills, we would love to hear from you.

Duties:

Communicate effectively with customers in both Spanish and English
Handle inbound and outbound calls professionally and courteously
Analyze customer inquiries and provide accurate information or solutions
Assist customers with product or service-related questions
Upsell products or services when appropriate
Perform data entry tasks accurately and efficiently
Maintain customer records and update information as needed
Follow company policies and procedures regarding customer interactions
Provide excellent phone etiquette and customer service at all times

Skills:

Fluency in both Spanish and English is required
Strong verbal and written communication skills in both languages
Ability to analyze customer needs and provide appropriate solutions
Experience with outbound calling is a plus
Excellent phone etiquette and interpersonal skills
Multilingual abilities are highly desirable
Proficient in data entry with attention to detail
Ability to work in a fast-paced environment while maintaining accuracy
Strong upselling skills to maximize sales opportunities

Job Types: Full-time, Contract

Pay: $19.00 - $24.00 per hour

Expected hours: 40 per week

Experience level: • 2 years

Shift: • 8 hour shift • Morning shift

Weekly day range: • Monday to Friday • No weekends

Work setting: • Hybrid work • Office

Work Location: Hybrid remote in Country Club Hills, IL 60478

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Bilingual Customer Service Representative