Entry Level-Customer Service Representative

ADF Medical Services Inc. • Full-time • Remote (Boston, Massachusetts, United States) • 3w ago

JOB OPENING — Customer Service Representative (Entry Level) ADF Medical Services Inc.

We're hiring a motivated and enthusiastic Entry Level Customer Service Representative to join our patient support team. No prior medical experience needed — just a positive attitude, great communication skills, and a genuine desire to help people. If you're ready to start your career in healthcare customer service — this is your chance!

Role: Customer Service Representative (Entry Level)

Department: Customer Support & Patient Services

Location: Fully Remote 🕐 Type: Full-Time / Part-Time

Respond to patient and client inquiries via phone, email, and chat channels
Provide basic information on services, appointments, billing, and general support
Direct complex or sensitive inquiries to the appropriate team or department
Document all interactions accurately in our CRM and support systems
Follow up with patients and clients to ensure satisfaction and resolution
Follow company scripts, guidelines, and communication standards
Maintain strict patient confidentiality in accordance with HIPAA guidelines
Participate in paid training, onboarding, and ongoing coaching sessions

What We Offer: