About:
- Analyze data from multiple sources to make recommendations and guide customer behavior effectively.
- Understand objectives and respond to customer needs effectively.
- Deeply understand your book of business, knowing your customers and their goals.
- Guide customers consistently, anticipate/resolving risks, and aligning on success criteria.
- Serve as a trusted advisor by engaging stakeholders towards a shared vision.
- Apply best practices from other customers for consulting.
- Tailor communications based on customer data to position strategy and ROI.
- Champion the development of Customer Success Plans and vet alignment with clients.
- Complete activities to ensure customer satisfaction and value from the platform.
- Connect with internal teams to maximize customer experience.
- Stay informed on sales and revenue trends for industry credibility.
- Partner with Account Executives in renewals and expansion strategies.
- Perform other duties as assigned.
Experience:
- Bachelor’s degree in a related field, or equivalent work experience.
- At least 10 years of experience in CSM, Account Management, or similar roles in SaaS.
- Knowledge of Sales Engagement or Marketing Automation Software and CRM integration.
- Strategic and critical thinking skills.
- Effective problem-solving skills.
- Ability to synthesize data for decision-making.
- Strong initiative and self-starter attitude.
- Effective active listening skills with strong communication abilities.
- Strong emotional intelligence and empathy.
- Ability to build effective relationships and influence without direct authority.
- Experience in managing complex or strategic clients and driving tool adoption.
- Domain knowledge in sales processes or go-to-market strategies.
Salary and Perks:
Pay range: $145K - $175K
- Flexible time off
- 401k plan
- Generous medical, dental, and vision coverage
- Parental leave program with paid night nurse option
- Infertility/assisted reproductive services benefit
- Employee referral bonuses
- Office snacks and beverages
- Diversity and inclusion programs
About Outreach:
Outreach is the leading sales execution platform that helps market-facing teams efficiently create and predictably close more pipeline.
