Bilingual Reservation Sales Associate

Omni Hotels & Resorts • Full-time • Remote (United States) • 3w ago

Job Description

Omni Customer Care Center

Omni Hotels and Resorts creates genuine, authentic guest experiences at over 50 distinctive luxury hotels and resorts in leading business gateways and leisure destinations across North America. Omni Hotels is known for its exemplary culture, authenticity to the markets in which we operate, innovation and exceptional service. Our commitment to career development has created tenure and loyalty that enables us to perpetuate our family atmosphere.

Overview:

This bilingual reservation sales position requires the ability to speak, read, and write fluently in both English and Spanish. The selected candidate will handle customer inquiries and requests to ensure complete guest satisfaction by responding in a courteous, timely, professional, and efficient manner, while effectively utilizing sales techniques and empowerment skills.

Benefits

Competitive hourly pay and overtime/ pay differential eligibility
Medical, dental, and vision insurance
401(k) retirement plan with company match
Life and disability insurance
Paid time off
Employee Assistance Program (EAP) and wellness support
Training and career development opportunities
Employee discounts and recognition programs
Flexible scheduling when possible
Family and medical leave eligibility
Training and professional development opportunities
Tuition reimbursement or education assistance programs

Responsibilities:

Assists with adjusting and canceling reservations in the reservation system
Assists with enrollment in the Select Guest program to guests according to call flow guidelines
Responds professionally and effectively to all inquiries
Perform all operating functions of the telephone system and computer systems
Verifies and shows understanding in all current company policies and procedures necessary when making, changing, or canceling a reservation
Reviews and understands all reference materials, SOP’s (System Operating Procedures) and information bulletins
Consults Help Desk for inquires or suggestions that will assist the guest and improve the reservation process
Thorough knowledge of the reservations process, company policies and selling strategies
May be required to perform other related duties, responsibilities and activities which may change or be assigned at any time with or without notice

Min. Qualifications:

Demonstrated passion for the hotel and resort business
Must be able to maintain a high degree of confidentiality
Receptive to coaching from management, responds positively with willingness to make changes when desired
Must possess demonstrated excellent communication skills (both oral and written) and interpersonal skills; listens to others
Must take initiative and be fully engaged – must be a self-starter
Ability to work independently with minimum supervision and with a team both efficiently and effectively as well as exercising judgement to meet deadlines
Maintain regular and punctual attendance

Equipment - Associates participating in the Work at Home program will be responsible for providing the following equipment:

Required PC/Laptop Hardware and OS (Apple not supported): (May be subject to change at a later date)

64-bit Windows 11 or newer version
Processor – I5 or AMD Ryzen 5 or better
8GB Ram
100GB Hard Drive free disk
Windows Updates are showing up to date.
1 NIC (Ethernet port)
USB Connection (at least 3 ports)
Licensed and up to date anti-virus full scan completed (including date, time, files scanned, & no threats)
Suggested System – Windows Defender
McAfee and AVG anti-virus systems are not supported.
Power Surge Protector
Logitech USB Headset Mono/Stereo H650e or H570e ($45 - $75 on Amazon)

Other Items Required:

Full screenshot of www.speedtest.net of completed speed test.
Copy of Internet Service Provider bill documenting internet speed with 25mb download and 10mb upload.
Photos of workstation showing proximity to internet connectivity (must be in the same room), wired keyboard, and wired mouse.
Smartphone with application download capability (Please download Okta Verify and Microsoft Authenticator)

Other Items Suggested:

Additional Monitors Highly Suggested for ease of process
Ergonomically approved desk chair and desk work surface
Smoke Detector
Fire extinguisher 2.5lbs or more
First Aid Kit
Copy of Declarations page of Homeowner’s/Renter’s Insurance

Important Notes:

Please provide pictures of the above requirements.
A Wireless Connection is NOT allowed for our Work at Home Associates
A Wireless mouse or keyboard is NOT allowed.
No one else can be on / using your internet during your scheduled shift.
No devices can be connected to your internet during your scheduled shift.
Satellite internet is not permitted.
Microsoft Teams must be downloaded on personal desktop for technical assistance.

Omni may modify its provision of equipment resources upon notice to the Associate.