Join our team and what we’ll accomplish together
We’re looking for a Senior Strategy Manager to lead the evolution of the TELUS Mobile & Home (M&H) customer journey. In this role, you aren’t just dreaming up strategies—you are the architect of the systems and processes that bring"Total Household Value" to life for our customers and our team members.
Reporting to the Manager, M&H Program Management, you will own the end-to-end journey mapping for our most valuable customers, ensuring seamless integration between strategy and technical execution. By simplifying workflows, you’ll empower sales reps to deliver bundled solutions efficiently and effectively. Collaborating with Product Owners, UX designers, and Value Proposition teams, you’ll make being a TELUS M&H customer as seamless as it is rewarding.
Here’s the Impact You’ll Make
Customer Journey Mapping & UX Strategy
- Architect the Experience: Develop and own the comprehensive National M&H customer journey map, identifying pain points,, and opportunities for "wow" moments
- Drive Seamlessness: Partner with UX and Digital teams to ensure smooth transitionsbetween Mobile and Home platforms is invisible to the customer
- Advocate for the Customer: Represent the customer experience in strategic planning sessions, ensuring simplicity overcomplexity
Sales System Simplification & Process Engineering
- Remove Friction: Lead the "Sales System Simplification" roadmap, working directly with Product and IT teams to streamline bundling workflows across Retail, Digital, and Care channels
- Bridge Strategy and Code: Translate complex commercial requirements into clear business cases for system enhancements that improve "speed to lead" and rep productivity
- Optimize the "Rep Experience": Ensure our frontline teams have the tools to bring the M&H value proposition to life without technical hurdles or manual workarounds
Value Proposition Evolution & Integration
- Operationalize Value: Work alongside the Value Proposition team to ensure new product launches and offers are "built for ease"—vetting them for system compatibility and journey flow before they hit the market
- Champion Integrated Strategy: Influence the long-term M&H roadmap by identifying where system limitations are hindering commercial growth and building the case for investment
#LI-REMOTE
