What you bring
- Bilingualism in French and English is a requirement
- Ability to support remotely software platforms in a Windows client / server ecosystem, computer hardware as well as network environments
- Proficient in Microsoft (MS) Office Suite
- Ability to identify, diagnose and resolve issues
- Demonstrates excellent customer service skills
- Superb communication skills
- Ability to thrive in a team environment
- Self-motivated with a thirst for knowledge
- Time management skills and ability to multi-task
- Call center or help desk experience is an asset
- Experience in an environment supporting both software and hardware issues an asset
- Registered or Certified Pharmacy Technicians an asset
- Experience working in a healthcare or health benefits/insurance environment an asset
- Flexibility to work rotating shifts in 7 am to 12 am ET environment 7 days a week
Our business is connecting Canadians. Our social impact is using our world-leading technology to create meaningful change, give back to help communities thrive, and help those who need it most. When you join our team, you’re helping us make the future friendly. We’re committed to diversity and equitable access to employment opportunities based on ability —your unique contributions and talents will be valued and respected here.
Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all personnel whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.
Advanced knowledge of English is required because you will most of the time interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its national scope.
