Jobs search

Luxury Sales Specialist, Uniworld

TTC • Full-time • Remote (United States) • $18 / hour • 3w ago

Fully Remote

Job Type

Full-time

Description

ABOUT US

Our philosophy at The Travel Corporation (TTC) is simple, we create enriching experiences for travelers by combining an unbeatable mix of exceptional service and quality at great value. As a global business with over 100 years of experience in the travel industry, our ethos of being ‘Driven by Service’, ensures we keep our values of passion, people and purpose at the heart of everything we do - designing and running immersive, innovative and responsible travel experiences for our guests across 70 countries. Join us in creating life-changing moments for every guest across our award-winning brands and experience the TTC difference. .

OUR VALUES

Driven by service
An inherent passion for travel
Commitment to our customers and to our people
Commitment to social responsibility and our 5-year sustainability strategy

POSITION SUMMARY

We are seeking a dynamic sales professional to drive conversions and deliver exceptional service. The Luxury Sales Specialist role requires building and nurturing strong relationships with our travel partners, ensuring they are excited to book Uniworld River Cruises and feel supported and heard as they prepare for their upcoming trips. Success in this position depends on the ability to identify sales opportunities, proactively guide travel agents and guests through the booking process, and maximize revenue potential. A thorough understanding of all Uniworld products and policies is essential, along with the ability to effectively communicate this expertise over the phone and via email.

KEY RESPONSIBILITIES

Luxury Sales

Provide information to travel partners for the purpose of promoting products and securing reservations, matching the right product to the right customer.
Ensure accuracy in every aspect of each sales transaction. Identify, research and resolve issues related to customer satisfaction.
Leverage strong customer service and sales skills to maximize sales opportunities on each travel agent or customer contact.
Learn and use software applications to efficiently process sales transactions.
Responsible for maintaining KPIs in a high-volume inbound call center.

Customer Service

Manage incoming calls involving routine client pre-departure inquiries on existing reservations. Troubleshoot, research and respond to pre-departure inquires form our travel partners and guests.
Responsible for responding to travel agents and guests’ needs and requests in a timely manner, i.e. returning calls, answering emails and following through on pending issues as it pertains to the booking process, or any questions that come up after a guest is booked but before they travel.
Develop, cultivate and maintain positive relationships with travel partners.

Requirements

ROLE SUCCESS CRITERIA

A successful Luxury Sales Specialist will maintain a high conversion rate month-to-month, increasing revenue for their team and the company. KPIs tracked include number of guests booked, average revenue per booking and add-on services sold.
Receptive to coaching and training and motivated to improve and grow with Uniworld.

KEY INDIVIDUAL TRAITS

Attention to detail: Carefully reviews work to ensure accuracy, quality, and completeness. Adheres to rules and procedures.
Collaborative: Builds strong relationships and works cross-functionally with a consultative, co-creative approach to influence and align others in a fast-paced environment.
Curiosity: Driven by lifelong learning, actively seeks new knowledge, skills, and perspectives to enhance performance and personal growth. Embraces continuous learning as a core value.

YOUR EXPERIENCE AND EXPERTISE

At least two years of travel industry or call center experience in a sales capacity required.
The ideal candidate would also have one or more of the following: 1) ability to handle customer calls in Spanish, 2) experience with Salesforce; 3) training in/experience with consultative sales and/or 4) specialized knowledge about the regions we visit or about cruising.

TRAVEL & OTHER REQUIREMENTS

Work Location: Fully Remote in the United States
Available to work standard hours on Pacific Time, and 1-2 Saturdays a month.
Access to high speed, ethernet-connected internet.
$18.00/hour plus incentives for every guest sold

Salary Description

$18.00/hour plus incentives for every guest sold

Apply