Summary:
The Loan Advisor role is a customer focused, inside sales position within the Call Center. Loan Advisors are responsible for both inbound and outbound calls through various marketing tactics, where providing financial solutions and excellent customer service to customers is top priority. The Loan Advisor must immediately notify their supervisors and the Licensing Department if there is a change in residential address.
Essential Job Duties and Responsibilities include:
- Analyzes applicant information to determine whether the customer qualifies for a beneficial loan program.
- Assists customers in discussing financial objectives and goals and takes the initial loan application.
- Clearly communicates the loan program terms and benefits available to the customer as well as the loan process.
- Ensures all required documents are returned and disclosures are signed in a timely manner.
- Follows our sales process and QA requirements to remain compliant.
- Continually meets and/or exceeds the Sales KPI’s set by Management.
- Is responsive to customers’ needs and expectations.
- Has excellent communication skills and is clear, concise, and professional when speaking with customers.
- Is eager to develop knowledge of the mortgage industry, products, lending practices, and regulatory guidelines.
- Has strong knowledge of mortgage industry, products, lending practices, and regulatory guidelines.
- Maintains a professional image and standards consistent with company policies and procedures.
- Maintain regular and punctual attendance.
Other Job Duties and Responsibilities:
Performs other related duties as assigned.
Supervisory Responsibilities:
This position is an individual contributor with no direct reports and has no supervisor responsibilities.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Education and/or Experience:
- High School Diploma required.
- At least one (1) year of mortgage sales experience.
Certificates, Licenses, Registrations:
NMLS/SAFE, at least 1 active license or at a minimum, the ability to be licensed without having to retake the SAFE exam.
Language Skills:
Ability to read and comprehend instructions, correspondence, memos, and workplace policies. Ability to analyze, interpret general business periodicals, professional journals, procedures, and governmental regulations. Ability to write professional correspondences. Ability to write routine business reports. Ability to speak effectively with other employees and/or customers. Ability to present formal information in one-on-one and small group situations to customers and employees. Ability to present information and respond to questions from groups of administrators, managers, employees, customers and/or the public.
Mathematical Skills:
Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Reasoning Ability:
Ability to carry out detailed written and/or verbal instructions. Ability to solve problems involving concrete variables in standardized situations. Ability to define problems, collect data, establish facts, and draw valid conclusions.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is normally performed in a typical interior office work environment which does not subject the employee to any hazardous or unpleasant elements. The noise level in the work environment is usually moderate.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds.
Equal Employment Opportunity:
Freedom Mortgage is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, sex, marital status, sexual orientation, gender identity or expression, pregnancy, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws.
Americans with Disabilities Act:
Applicants as well as employees who are or become disabled must be able to satisfactorily perform the essential job functions of the position either with or without reasonable accommodation. Applicants as well as employees are encouraged to meet with Human Resources as the organization shall review reasonable accommodations on a case-by-case basis in accordance with applicable law.
Job Responsibilities:
The statements reflect the general duties and responsibilities considered necessary to perform the essential functions of the job and should not be considered as an all-inclusive list of all the work requirements of the position. Freedom Mortgage Corporation may change the specific job duties with or without prior notice based on the needs of the organization.
