Professional Services Lead

Valsoft Corporation • Full-time • Remote • 3w ago

Core Cashless is currently looking for a Professional Services Lead to join our team in the US!

The Professional Services Lead is a key position within the organization, serving as a player–coach who leads and develops the professional services team while also directly contributing to the execution of projects. They provide strategic and hands-on guidance in product configuration, delivery, and training across the project lifecycle, ensuring projects are delivered on time, within budget, and to a high standard of quality.

Here is a little window into our company: Core Cashless is the leading provider of innovative cashless payment solutions for the entertainment industry including amusement parks, waterparks, family entertainment centers, arcades, events and attractions. We offer a range of cutting-edge hardware/software solutions designed to integrate seamlessly with our customers’ infrastructure. From robust Point-of-Sale systems and self-service kiosks to handheld devices and access control solutions, our hardware is built to withstand the demands of high-volume environments.

The successful candidate will be based anywhere in the US, working in a remote work model with an expectation of travelling to see clients across North America up to 50% of the time!

What your day will look like:

Development of labor estimates, scopes of work, Statements of Work (SOW), proposal responses, change orders, consulting agreements, and other documents as necessary
Develop and execute customized implementation plans, ensuring timely and within-budget delivery
Project Financial Monitoring/Reporting
Assess professional services team and implement best practices
Conduct in-depth needs assessments to understand each client’s unique business processes and requirements
Configure and customize solutions to fit client needs
Create high-quality presentation assets and facilitate comprehensive trainings for large internal and external audiences across in-person and virtual formats
Work closely with the sales, support, and development teams to provide feedback and insights into customer satisfaction initiatives
Manage and create training classes, tutorials, and implementation documentation
Conduct online and in-person client trainings and fact-finding sessions
Manage multiple implementation projects simultaneously, maintaining clear communication and exceptional service standards

About You:

4+ years’ proven experience in Project Management, Consulting, or equivalent – preferably with cashless systems experience in the entertainment industry
Ability to work in a fast-paced environment with new software/hardware updates regularly
Self-starter mentality. Your instinct is to figure out what is next and move with or without explicit direction
Highly organized and can prioritize when required to balance multiple clients and business needs
Flexible, easily adaptable to change
Excellent communication, presentation and training abilities, including active listening skills, to a wide variety of audiences
Highly proficient with Microsoft Office products
Ability to Travel up to 50% of the time
This position requires travel in the United States, Canada, and outlying islands (with territory to expand over time)
Applicants must be located within 2 hours of a major airport or 1 hour of a connecting airport
Travel arrangements may be made with short notice, and the person in this position should be able to cover daily travel expenses to be reimbursed
A valid passport, driver's license, and the ability to rent a vehicle are required
Fluent in English, both written and verbal, is essential
Legally authorized to work in the US

Why Join Core Cashless?

At Core Cashless, you’ll have the opportunity to make a significant impact on our growth while working alongside a passionate team dedicated to transforming our industry. This is a key role, with ample opportunity for professional growth and direct impact on the company's success.

What We Offer:

Competitive salary and bonus structure based on performance
Health insurance, 401(k) with company match, and paid time off
Opportunities for professional development and career advancement

If you're a Customer Success Lead ready to take on this exciting challenge, we’d love to hear from you!

For further information about Core Cashless, please visit our website at https://corecashless.com

We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted.

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