Customer Service Representative

Wandel Press • Full-time and Part-time • Remote (United States) • $25 - $32 / hour • 3w ago

About Wandel Press

Wandel Press is a leading independent publishing company based in the United States. We are passionate about bringing diverse voices and stories to readers worldwide. At Wandel Press, we believe in the power of words to inspire, educate, and entertain.

Our team of experienced editors, designers, and marketers work closely with authors to produce high-quality books across various genres, including fiction, non-fiction, children's literature, and more. We're committed to discovering new talent and nurturing the careers of established writers.

With a focus on innovation and customer satisfaction, Wandel Press is dedicated to delivering exceptional publishing experiences for our authors and readers alike.

What We Offer

Weekly advances with performance-based bonuses
Structured opportunities for long-term career growth
Flexible scheduling to support work–life balance
Fully remote, work-from-home position
Residual income potential
Comprehensive health benefits
Personalized 1-on-1 training and mentorship
Complete benefits package

Key Responsibilities

Handle inbound and outbound calls with members who have requested information
Schedule, confirm, and manage virtual appointments
Present benefit programs via Zoom in a clear, relatable, and professional manner
Guide clients through the insurance application process with accuracy and attention to detail
Track and report daily performance metrics
Participate in optional training and development sessions
Complete follow-ups and required documentation to support underwriting and final approvals

Minimum Qualifications

Strong communication and interpersonal skills
Excellent organization and time-management abilities
High school diploma required (post-secondary education is an asset, not required)
Previous experience in customer service, sales, or retail is beneficial but not mandatory

Benefits:

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Life insurance
Paid sick time

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