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At WillScot, our team of nearly 5000+ people makes our company a Great Place to Work® and we believe our people are what give us a competitive advantage in the industry. Our differentiation begins with our values, which are lived through our employees and aligned to the needs of our customers and communities. From day one, we invest in your growth and your future, while giving back to the communities we serve. Learn more about WillScot and who we are, here.
As North America’s leading provider of complete temporary space solutions, we have helped customers across 260+ locations in the United States, Canada, and Mexico, get the innovative flexible workspace and portable storage solutions that are right for their timeline and their project, Right From the Start. Learn More.
ABOUT THE JOB:
We are seeking a proactive and customer-focused Collections Specialist to join our Credit & Collections team with a focus on accounts receivable tied to mergers and acquisitions and new customer onboarding. This role is vital in ensuring a smooth transition for newly acquired or onboarded customers by confirming accurate billing, resolving payment barriers, and supporting a best-in-class post-invoicing experience. You will collaborate across departments to manage receivables, drive timely payments, and improve onboarding outcomes.
WHAT YOU'LL BE DOING:
Customer Engagement & A/R Management
- Serve as the primary point of contact for customers post-acquisition or onboarding to validate account setup and billing accuracy.
- Proactively reach out following the first invoice to confirm receipt, contacts, and payment timelines.
- Manage a portfolio of commercial A/R tied to M&A activity, working to resolve legacy account discrepancies and ensure seamless integration.
Issue Resolution & Collections
- Place and receive customer calls related to past-due balances while providing exceptional service and professional resolution.
- Identify and resolve barriers to payment, including incorrect contacts, missing purchase orders, tax documentation, or system setup errors.
- Negotiate and document payment arrangements or settlements when needed, while maintaining a positive customer relationship.
Collaboration & Cross-Functional Support
- Partner with Sales, Billing, Customer Success, and Integration teams to ensure smooth transitions and alignment on expectations.
- Provide insights and feedback to improve onboarding processes and reduce future A/R issues.
- Escalate unresolved or high-risk accounts with clear documentation and recommendations.
System Documentation & Cash Application Support
- Maintain thorough documentation of customer communications, issue resolutions, and payment commitments in internal platforms (e.g., GetPaid, Salesforce).
- Assist with unapplied cash efforts by identifying unmatched payments and working with internal teams to resolve.
- Conduct skip tracing when contact with a customer has been lost.
EDUCATION AND QUALIFICATIONS:
Required Qualifications:
- Equivalent professional experience.
- 2+ years of experience in commercial collections or B2B A/R.
- Minimum 3 years of Construction A/R experience required.
- Strong understanding of billing, onboarding, and the contract-to-cash lifecycle.
- Proficiency with Microsoft Office Suite and experience using systems such as GetPaid, Salesforce, SAP, or similar ERP/AR platforms.
- Excellent communication and interpersonal skills with a customer-first mindset.
- Organized, self-motivated, and capable of managing a high-volume portfolio.
- Ability to influence resolution and foster strong working relationships.
Preferred Qualifications:
- Experience supporting A/R tied to mergers and acquisitions or large-scale customer transitions.
- Familiarity with onboarding processes and customer account setup.
- Working knowledge of collections workflows in GetPaid or similar systems.
- Background in cross-functional collaboration across Sales, Finance, and Customer Success.
What Success Looks Like:
- Timely resolution of payment barriers post-onboarding or acquisition.
- Strong customer relationships and reduced time-to-payment for new and integrated accounts.
- Clear and accurate account documentation and communication trails.
- Improved onboarding and billing practices through continuous feedback and collaboration.
This posting is for a(n) Existing Position.
Disclaimer: This posting describes the general nature and level of work performed and does not represent an exhaustive list of responsibilities, duties, skills, or physical abilities required. Team members may be required to perform duties outside normal responsibilities from time to time as needed.
All regular WillScot positions offer a generous benefits package to help our employees and their families Be Well. This includes medical, dental, vision, disability, life insurance, paid time off (including Company holidays), tuition reimbursement, a retirement savings plan with company match, and more! More information about benefits may be found here. Many positions also have variable pay opportunities including commission, bonus, performance rewards, or other incentive programs.
We are an Equal Opportunity Employer. Veterans and individuals with disabilities are encouraged to apply.
