Remote
Salary Range:
$17.55 To $20.65
MCCU is hiring a Loan Services Specialist II! Click the Link Below to review the complete job description.
Ideal Candidate:
If you’re someone who thrives on accuracy, enjoys solving problems, and loves helping members, this is the role for you! We’re looking for a detail‑driven, solutions‑minded professional who embodies our High Five Values and takes pride in keeping our lending operations running smoothly.
- What Sets You Apart
- Service:Put members first by ensuring every loan you touch is complete, compliant, and ready for funding, helping the lending team deliver fast, frictionless service.
- Attention: Review files with precision, catch discrepancies quickly, and follow policy and title requirements to the letter, protecting the credit union’s interests and ensuring clean audits.
- Pride: Take full responsibility for your queue, communicate clearly with FSRs and management, and follow through on exceptions, title work, and servicing tasks until they’re fully resolved.
- Value:Contribute to smoother workflows by identifying gaps, preventing repeat errors, reducing delays, and supporting the team with reporting, research, and process improvements.
- Advocate:Collaborate effortlessly across Lending, Indirect, and Loan Servicing, jumping in where needed, sharing knowledge, and helping keep member loans moving without a hitch.
- What You Bring to the Role
- 1+ year of experience in consumer lending, loan processing, servicing, or similar financial‑institution support functions.
- Graduation from an accredited senior high school or equivalent or GED
- Strong attention to detail with the ability to audit documentation, validate signatures, and verify calculations accurately.
- Ability to manage multiple tasks while staying organized and meeting deadlines.
- Excellent communication skills when working with members, staff, indirect partners, and internal departments.
- A proactive mindset and willingness to learn, adapt, and look for opportunities to improve processes and member experience.
A Preview of What Joining Us as a Loan Services Specialist II Looks Like
The Loan Services Specialist II is the behind‑the‑scenes expert who keeps our lending engine running smoothly from start to finish. This role handles the critical details that make every loan successful, auditing files, securing collateral, managing titles, and supporting members and staff with accuracy and care. You’ll be the go‑to resource for ensuring loans are complete, compliant, and ready for funding, while also stepping in to help with indirect lending, payoff processing, and a wide range of servicing needs. If you enjoy mastering complex processes, catching the small things that matter, and making a real impact on the member experience, this is a place where your work truly shines.
The Impact Behind This Role
- Ensure every loan starts right by validating accuracy, completeness, and compliance before funding, which protects members, reduces errors, and supports a smooth lending experience.
- Safeguard the credit union’s collateral position by managing titles, filing lien documentation, resolving discrepancies, and keeping records precise and audit‑ready.
- Keep loan operations moving by partnering with other departments to resolve issues quickly, reduce delays, and improve the turnaround times members depend on.
- Improve the overall member journey by providing knowledgeable, timely support to both front‑line staff and members, ensuring questions are answered and problems are resolved with care.
- Strengthen our internal controls by catching exceptions early, documenting them clearly, and communicating with management to prevent recurring issues.
To learn more about our company, culture, and the benefits we offer, please click here.
Please note: This posting is not intended to serve as a full job description and does not outline all essential duties, responsibilities, or requirements of the role. For complete detailed information about this position, please refer to the linked job description at the bottom of this posting.
