Installation Technician

Global Payments • Full-time • Remote • 2d ago

Job Description Summary

Provides Merchant on-site Point of Service (POS) hardware troubleshooting, repair and / or replacement services as well as technical support and training for third party contractors. Provides operational support for all product roll-outs, upgrade projects and returns and liaise with the Call Centre & Logistics group ensuring device operation and inventory control when closing an On Site dispatch (call).

Job Description: Installation Service Technician

The Professional Services position will provide installation and support services for our expanding customer base across all of our verticals; specifically in the areas of Restaurants, Cafeterias, Grocery Stores, and other foodservice operations. In this role you will be required to develop an in-depth knowledge of our existing customer base, Genius processes, and hardware products.

Responsibilities:

• On-site implementation of Genius’s foodservice technology solutions

• Configure Genius solutions for installation, including item and menu building

• Provide USB peripheral installation and troubleshooting

• Install, configure, and test third party interfaces (POS, Merchant Gateways, etc.)

• Develop detailed product knowledge of the Genius product suite

• Diagnose hardware, software, and configuration issues

• Maintain and improve documentation related to installation and support procedures

• Provide remote training to Genius’s customers

• Interact with customers with a positive and encouraging attitude

• Provide occasional evening and weekend support Knowledge, Skills, and Abilities: Must be comfortable with assigning IP addresses, network troubleshooting and topology, VLANs, and subnets. May also need to terminate Ethernet cables and punch down cables.

• Must be able to review software logs and find issues and suggest user and administration experience improvements

Skills

• Proficiency in Microsoft Office Suite

• Experience with USB peripheral installation and troubleshooting

• Experience with remote access software and support

• Experience with networking (physical and logical)

• Experience with software QA

• Database experience and understanding

• Knowledge of graphic design and file formats

• Strong leadership, organizational and interpersonal skills

• Excellent written and verbal communication skills

• Ability to be resourceful and proactive in dealing with issues