Online Support Specialist - $17.00 To $22.50/hr

Adelman Travel • Full-time • Remote (United States) • $17 - $22.50 / hour • 3w ago

Remote, US

Salary Range:

$17.00 To $22.50 Hourly

Our Approach

Adelman Travel, a BCD company, is a leading global travel management company headquartered in Milwaukee, WI, USA. With over 40 years of experience, we pride ourselves on being an indispensable partner to our clients.

The cornerstone of our approach is based on our commitment to blend Modern Execution with Traditional Service. The travel industry is rapidly evolving with technology at its core, and Adelman Travel is committed to blending cutting-edge solutions with the personalized care and professional expertise that sets us apart. Our promise to deliver successful travel programs to our customers is rooted in our ability to innovate, collaborate and execute. This is our true foundation and the premise that will carry us forward to the future.

Our Culture

The Adelman culture starts with respect for others. We are devoted to transparency, accountability and finding meaningful solutions together. We are passionate about doing what’s right and coming together to help each other achieve our best. This results in delivering people-first programs to our clients, powered by extraordinary service and innovative solutions.

If you share this same passion and commitment to service and innovation and would like to join a supportive, results-driven, and positive team, we would love to hear from you.

Position Overview

Adelman Travel Group is seeking a full-time, customer-focused, and solution-driven individual to serve as first-level support for our corporate customers. This entry level position provides our customers with basic support for all of Adelman’s online booking tools. If you are a problem solver with excellent customer service skills, apply now!

How You’ll Contribute to Our Mission

Deliver first-level customer service support for Adelman’s self-booking tools (i.e. Concur, GetThere, and Deem).
Collaborate with various internal teams for assistance in case resolution.
Assist with the implementation and testing of customer selected online booking tools.
Assist with ad-hoc projects.

What Makes You a Great Fit

High School Graduate or General Education Degree (GED).
One plus years experience
Solid work experience utilizing Microsoft Excel and Word
Excellent communication skills, with the ability to listen to and understand customer needs to offer the best solution.
Strong aptitude for problem-solving in a fast-paced environment.
Effective organizational and time management skills, with a focus on attention to detail.
Aptitude and ability to learn and familiarize yourself with travel industry process and terminology as well as with new and ever-changing technology.
Robust interpersonal skills with the ability to get along with a wide variety of personalities.
Travel industry and GDS (i.e. Sabre) experience is a plus!

Monday to Friday from 8:30am to 5:00pm CST