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Job description
Summary:
The Billing Adjustments Coordinator is responsible for performing billing adjustments for A/R disputes portfolio management activities to ensure proper disputes resolution, the prompt and effective escalation of unsolved outstanding disputes, and any other processes required to ensure an appropriate maintenance of the assigned disputes portfolio. This includes support on any ERP change and Stryker’s divisional process change.
During your first 100 days, you will come to the office 75% of the time and 25% from home. Once fully trained, you can increase your work from home time.
What You Will Do:
- Review GL accounts for unapplied cash and short payments; accurately allocate payments and partner with account specialists to follow up on shortages.
- Resolve internal and external customer disputes in a timely manner, including pricing and quantity discrepancies, incorrect billing, duplicate charges, tax errors, and partial or full credit requests.
- Conduct proper and timely follow-ups on cash applications and disputes requiring additional information or cross-functional support.
- Create, manage, and provide reporting on unapplied cash, short-paid invoices, and open disputes using best practices.
- Organize and maintain complete documentation supporting dispute resolution and ensure all processes are properly documented, communicating changes to leadership as needed.
- Serve as the first point of contact for dispute resolution; proactively escalate large or high-impact disputes and drive root-cause analysis of recurring issues.
- Collaborate closely with Shared Services, Sales, Customer Service, Collections, and Invoice-to-Cash teams to resolve operational issues, improve processes, and align priorities.
- Ensure compliance with internal controls to maintain accurate financial records and perform additional related duties as assigned by management.
What You Need:
Required:
- High School Diploma or equivalent
- 2+ years of experience or equivalent in an accounts receivable role
- Proficiency in Microsoft applications, especially Excel
- Knowledge of accounting practices and procedures
Preferred:
- Experience with ERP, Oracle, SAP, and Salesforce
Pay rate will not be below any applicable local minimum wage rates.
Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance. Stryker offers innovative products and services in MedSurg, Neurotechnology and Orthopaedics that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.
