Technical Program Manager

Steer Health • Full-time • Remote • 3w ago

Healthcare SaaS Implementation Partner / Technical Program Manager

Location: Remote (U.S. preferred for client-facing leadership)
Reports To: CEO / Head of Client Delivery
Department: Implementation, Customer Success, Product Operations

About Steer Health

Steer Health is an AI-powered growth and automation platform transforming how healthcare organizations manage patient access, scheduling, intake, and care coordination. Our platform integrates deeply with hospital and clinic systems and directly impacts revenue, operational efficiency, and patient experience.

We operate in complex enterprise healthcare environments and high-velocity SMB markets simultaneously. Execution excellence is not optional — it is core to our success.

Role Summary — This Is Not a Traditional PM Role

We are seeking a high-ownership, startup-caliber Implementation Partner / Technical Program Manager who will operate at the intersection of CEO priorities, enterprise clients, Engineering, Product, and Customer Success.

This role owns delivery outcomes, not just project tracking.

You will be responsible for:

Making sure implementations actually succeed
Driving teams through ambiguity and tight deadlines
Escalating early, solving fast, and never letting issues linger
Acting as the operational backbone of our largest and most strategic accounts

You must be comfortable operating in high-pressure environments, making decisions with incomplete information, and holding teams accountable while maintaining strong client trust.

Core ResponsibilitiesExtreme Ownership of Client Delivery

Own end-to-end implementation success from contract to stable production
Personally accountable for timelines, quality, and client satisfaction
Drive aggressive go-live schedules while managing risk and dependencies
Anticipate problems before they impact customers and escalate early

CEO-Level Execution Partner

Work directly with the CEO on critical client programs and escalations
Translate executive priorities into operational execution across teams
Provide clear, data-driven updates on risks, delivery status, and outcomes

Cross-Functional Command Center

Act as the single point of accountability across:
- Engineering
- Product
- Integrations
- Customer Success
- Sales (handoff and scope control)
Break silos and drive alignment when priorities conflict
Ensure product gaps, integration blockers, and resourcing issues are surfaced and resolved quickly

Healthcare Integrations & Automation Leadership

Lead implementations involving:
- EHR systems (Epic, Cerner, Athena, Meditech, Allscripts, etc.)
- HL7, FHIR, APIs, and healthcare data pipelines
Validate workflow automation designs across scheduling, intake, referrals, and care coordination
Ensure data accuracy, reliability, and compliance in all integrations

Operational Discipline & Detail Orientation

Build and enforce:
- Implementation playbooks
- Checklists
- Acceptance criteria
- Go-live readiness standards
Track every dependency, configuration, and integration milestone
Obsess over details that impact patient experience and provider workflows

Agile & Fast-Moving Delivery

Work inside sprint cycles and release calendars with engineering
Drive backlog prioritization tied to client commitments
Coordinate releases, hotfixes, and phased rollouts
Balance speed with stability in production systems

Who You Are (This Is Critical)

You are someone who:

Thrives in startup environments with chaos, speed, and pressure
Is comfortable saying “this is not acceptable” when delivery is at risk
Can hold senior engineers, product leaders, and clients accountable respectfully but firmly
Is deeply detail-oriented and uncomfortable with ambiguity left unresolved
Treats customer outcomes as personal responsibility

This is not a role for someone who only tracks tasks — this is for someone who makes things happen.

Required Qualifications

10–15+ years of healthcare IT or healthcare SaaS delivery experience
Deep hands-on experience with:
- EHR integrations
- HL7, FHIR, APIs
- Healthcare workflow implementations
Proven success leading complex enterprise healthcare implementations
Strong technical fluency and ability to work directly with engineering teams
Exceptional executive-level communication and client management skills
Track record of delivering under tight deadlines and high visibility

Preferred Qualifications

Startup or scale-up SaaS experience in healthcare or enterprise software
Prior experience acting as an “implementation partner” or delivery owner
Agile, PMP, or SAFe certifications
Cloud platforms: AWS, Azure, or GCP
Experience building implementation teams or delivery frameworks from scratch

What Success Looks Like in This Role

Enterprise clients go live on time with stable, compliant integrations
Engineering and Product teams are aligned to real customer priorities
Escalations are handled quickly and proactively
Customer trust increases, not decreases, during stressful go-lives
Implementation becomes a competitive advantage, not a bottleneck

Why This Role Matters at Steer Health

This role directly impacts:

Revenue realization
Customer retention
Product credibility
Executive confidence with enterprise clients

You will be one of the most trusted execution partners to leadership and customers alike.

Apply