The Office of Emergency Management (A/OEM) is the Department of State organization responsible for fulfilling the Department’s responsibilities mandated by Presidential Policy Directive 40 (PPD-40), National Continuity Policy.
The Department’s Continuity programs cover the full range of threats to national security that derive from natural disasters, military and terrorist attacks, technological emergencies, or other emergencies. The Diplomatic Continuity Programs Division (A/OEM/DCP), Office of Emergency Management is responsible for developing emergency and continuity plans and programs and an appropriate state of readiness that prepare the Secretary and the Department to respond to any national security emergency.
The scope of this requirement encompasses obtaining Audio Visual (AV), Telecommunications/PBX, and Information Technology (IT) communications systems support and continuity communications services necessary for the design, development, implementation, deployment, operation, and maintenance in support of the Bureau’s continuity-specific hardware and software applications, telecommunications/networking systems, and continuity communications operations. The tasks described below will be performed as a part of a technical team including other contract and government personnel.
The objective of this requirement is to provide A/OEM/DCP with real-time services for the operations, maintenance, testing, and development of Audio Visual (AV), Information Technology (IT), and telecommunications systems for continuity communications operations that enable the Bureau of Administration and A/OEM/DCP to conduct the Department of State’s domestic emergency continuity mission.
Job Duties:
- Provides both secure and non-secure IT data, voice, and video for the Department as part of the Secure Communications Team.
- Supports IT and Communications systems for the Department and serves as an on-call 24/7 point of contact for all IT issues relating to maintaining continuity of mission-critical operations for the facilities.
- Navigates through the challenges of working with a dynamic and ever-changing landscape that comes with supporting high-level government officials.
- Manages classified and unclassified IT and communications security resources for the Department and facilitates communication between the Department and other Departments and Agencies.
- Assists the Government Senior IT Specialist with all Office IT resources at the unclassified, SECRET, and TOP-SECRET classification levels, installed in the conference rooms, offices, and residences.
- Guarantees the physical and operational security for the classified video systems and conference rooms.
- Ensures all security policies and procedures are adhered to for the prevention of potential security violations.
- Oversees the programming, operation, maintenance, testing, and connections for all secure IT/communications systems and networks.
- Serves as a customer service representative for IT issues and provides technical support for project installations, design, maintenance, and testing of IT/data transfer equipment and systems.
- Administers, maintains, tracks, and repairs desktop assets.
- Administers, maintains, tracks, and repairs mobile assets (i.e., smartphones, tablets, laptops, and other mobile devices).
- Administers, maintains, and repairs OEM SharePoint presence/site collection.
- Manages and operates the OEM Microsoft Teams sites and WEBEX utilization within OEM.
- Trains others in subjects related to IT.
- Develops Standard Operating Procedures (SOPs) for use and operation of IT systems.
- Performs a wide variety of administrative duties including the preparation of routine correspondence, data retention/security, data classification, and maintenance of electronic repositories for essential records.
- Works under severe time constraints and must be able to multi-task and work on multiple complex tasks and scenarios concurrently to meet strict deadlines.
- Operates frequently in high-intensity situations under pressure.
- Experience as a dynamic, self-motivated individual with experience, knowledge, and skills as a Mid-Level IT Specialist.
- Working knowledge of Windows, Microsoft Office, and other Personal Computer-based applications that may be used in all aspects of the position.
- Strong communication skills (verbal and written), tact, services, and teamwork are critical. The position is part of a team within a matrixed organization.
- Ability to prioritize and execute tasks in a high-pressure environment.
- Skilled in the transmission, broadcasting, switching, control, and operation of various IT/communications systems.
- Knowledge of information security and physical security programs to safeguard, control, and regulate access to classified U.S. national security and cryptographic information.
- Bachelor’s Degree is preferred, with at least 6 years of general IT experience.
- Familiarization with networking related to IT infrastructure concepts, principles, and practices is preferred.
- Knowledge of cloud computing environments, local and wide area networking, and procedures used by federal private industry organizations.
- Knowledge of Video Teleconferencing systems is desirable.
- Must be able to follow established policies and regulations with exact precision and attention to detail.
- Must be able to develop and maintain productive working relationships with colleagues both internal and external to the Department.
- Must be in good physical health to deal with long hours occasionally needed in emergency situations.
- Top-Secret clearance, with the ability to acquire Sensitive Compartmented Information (SCI) access.
- Occasional travel to support remote locations throughout the country, as needed, may be required.
