About:
- Maintain a revenue base by managing retaining and expanding a book of business
- Build strong relationships with your assigned customer portfolio and support them as their the key contact and advocate
- Drive upgrade revenue from deep understanding of customers’ business and goals to identify opportunities for product feature adoption and expanded usage
- Collaborate with Product, Marketing, and Sales teams to advocate for your customers and proactively find ways to grow our customer base
Experience:
- 5+ years of Customer Success in a B2B SaaS company
- Proven expertise in driving account expansion in large accounts
- Experience in building multi-threaded relationships in assigned customer accounts
- Demonstrated experience as a trusted advisor to customers
- Great communication skills across multiple mediums (video conference, phone, email)
- Experience in customer success planning
- Experience with Salesforce.com, CSP (Customer Success Platform), GSuite (or similar softwares)
- Exceptional organizational and time management skills
- The ability to thrive in a remote, fast-paced environment
- Experience in quality, healthcare or life sciences industries
- Experience with eQMS systems
- Familiarity with the following regulations: ISO-9001, ISO-27001, ISO-27701, or ISO-13485
Salary and Perks:
- Competitive salary
- Flexible holidays
- Unlimited Time Off
- Professional development stipend
- Working space allowance / home office budget
- Opportunity to make a difference through helping life-saving products to get to market
About Qualio:
Scalable, fast, and trusted eQMS software to make quality easy.
