Our client, a healthcare solutions provider, is seeking a Sr Remote CSR HI Residents only to join their team. As a Sr Remote CSR HI Residents only, you will be part of the Customer Service Department supporting Hawaii healthcare providers. The ideal candidate will have excellent communication skills, a proactive attitude, and a strong desire to assist others, which will align successfully in the organization.
Job Title: Sr Remote CSR HI Residents only
Location: Honolulu, HI
Pay Range: $19.38
Shift: 7:30AM - 4:30PM HST, Monday through Friday
What's the Job?
- Respond effectively to all inbound and outbound calls, providing accurate information and assistance to healthcare providers.
- Support healthcare providers in enrolling into Hawaii's Medicaid system by processing applications and related transactions.
- Participate in comprehensive training and shadowing to develop proficiency in call handling and application processing.
- Investigate and resolve complex issues, escalating when necessary, to ensure high-quality service delivery.
- Maintain up-to-date knowledge of program policies, procedures, and compliance requirements.
What's Needed?
- At least 6 months of call center experience required.
- Experience in healthcare application processing is preferred.
- High school diploma or GED required; relevant professional experience is a plus.
- Strong problem-solving skills and attention to detail.
- Ability to work effectively in a supportive team environment.
What's in it for me?
- Opportunity to work in a supportive and collaborative environment with dedicated trainers and supervisors.
- On-the-job training to develop new skills and advance your career.
- Consistent work schedule with regular hours.
- Potential for performance-based conversion after six months.
- Be part of a meaningful program that supports healthcare providers and the community.
If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!
About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.
ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.
