Technical Customer Success Manager

Modash • Canada • 7m ago

💡Why this role matters

This isn’t your typical Customer Success role — it’s a hands-on, full-stack position where you’ll partner directly with our customers’ engineers and product leaders to make things happen.

You’ll own the entire journey for our API customers: from onboarding and adoption to expansion and long-term growth. You’ll help them integrate, innovate, and scale with Modash — turning their goals into real-world impact.

Modash’s API is trusted by more than 60 companies worldwide, including industry leaders like The New York Times, Clay, Pietra, and Health Labs.

At Modash, we believe the world doesn’t need a few giant media companies — it needs millions of creators telling their own stories. We’re building the data infrastructure that helps companies connect creators and brands at scale.

Join our passionate, tight-knit team, and help us deliver world-class experiences to every customer 🚀

🛠 What you’ll do

Get close to our customers

You’ll own relationships with our API customers, understanding their products, goals, and challenges as deeply as they do. You’ll connect Modash’s capabilities to their broader vision and help shape how they build and grow.

Your conversations will go beyond integrations — into strategy, growth, and product direction. You’ll ask sharp questions, uncover real opportunities, and give clear, informed guidance based on a strong understanding of each customer’s business and tech stack.

Deliver technical success

You’ll turn customer goals into technical outcomes. From planning to defining success metrics, you’ll guide customers through adoption and make Modash a core part of their product stack.

You’ll translate complex problems into clear solutions, balancing technical depth with business impact. You’ll keep expanding your technical toolkit — from APIs and data flows to integrations — and use that knowledge to help customers get the most from Modash. When things break or stall, you’ll roll up your sleeves and rally the right people to fix them fast.

Collaborate and influence

You’ll partner across teams — with Sales for smooth handovers, Support to resolve technical challenges, and Product and Engineering to share insights that shape what we build next. Your perspective from the field will directly influence our roadmap.

You’ll also earn deep customer trust, influencing their product direction and helping them uncover opportunities they hadn’t yet seen.

Requirements

👋 Who you are (and what you’re hungry for)

You’ve worked in B2B SaaS, supporting technical customers — engineers, PMs, and CTOs. You’re comfortable discussing APIs, integrations, and data flows. You might not code, but you understand how systems connect and love learning how things work.
You’re not after just another Customer Success role — you want one where you can go deep with technical products, lead meaningful conversations, and turn customer goals into impact.
You take ownership. You’re a consultant, problem-solver, and strategist rolled into one — curious, proactive, and always looking for better ways to work.
You’re a great communicator — not because you use big words, but because you listen, simplify, and stay genuine; never corporate.
You thrive in fast-moving, ambiguous startup environments. You’re organized, adaptable, and value progress over perfection.
You don’t wait for playbooks — you write them. Whether through experimentation or process improvements, you’re driven to make things better. Experience in marketing or influencer marketing helps, but curiosity and a technical mindset matter more.
You care about technology, people, and meaningful work. You’re human, ambitious, and ready to leave your mark.

Benefits

🎁What we’re offering

Flexible working hours ⏱ — Do your best work when it suits you. We trust you to deliver.
Unlimited paid vacation 🌴 — Rest well, live well, work better.
Fully remote work 🏠 — Work from anywhere with a solid internet connection.
Personal development 🧠 — Courses, books, conferences — we’ll cover it if it helps you grow.
Canada-specific perks 🍁 — If you’re based in Canada, we’ve got a few extra benefits just for you. We’ll share more details once we chat!
Ownership 💡 — You’re the expert at what you do. You’ll have the autonomy to make decisions, move fast, and try new ideas without red tape.
Support from day one 🚀 — You won’t build everything from scratch. You’ll have

🚀What it’s like to work at Modash

Founded by a high-school dropout and a Canadian (yes, we’re also shocked it’s going so well), Modash is building a suite of tools that help brands scale partnerships with online content creators.

We’re a profitable company backed by some of Europe’s best investors, including Change Ventures and a group of top founders.

We’re a small team doing big things. You’ll work with people who’ve done everything from building solar cars to hanging out with Metallica and Bon Jovi. Folks who’ve seen inside Amazon, Veriff, Pipedrive, and Pirate Summit. Come do great work, make a real impact, and have some fun along the way.

⚙️ Our hiring process is simple and human — an intro chat to get to know each other, a conversation with the manager, a short role play to see you in action, and a final culture chat with our CEO.