A company is looking for a Donor Engagement Specialist, Bilingual (Mandarin) to provide high-quality customer service and engage donors remotely.
Key Responsibilities
- Contact and locate donors for search-related activities using various tools and methods
- Conduct health screenings and manage donor participation processes, including scheduling and documentation
- Establish and maintain relationships with donor operations and collaborating departments to support donor engagement
Required Qualifications
- Bachelor's degree in human services or a health care related field, or equivalent experience
- Three plus years of experience in customer relations or direct patient interaction in a clinical setting
- Proficiency in MS Office and advanced internet research skills, including social media
- Ability to manage high volumes of challenging files and demonstrate strong communication skills
- Experience with basic word processing and data entry
