Remote US
Company Description
SportsDataIO was founded in 2008 as FantasyData LLC while offering NFL data feeds to the fantasy sports industry. Throughout our first decade, we expanded our coverage for all major North American sports and international soccer leagues, with a content offering that provides data, news, and images to a wide range of industries, including gaming, fantasy, publishing, broadcasting, and leagues & teams.
More recently with the repeal of PASPA, we re-branded to SportsDataIO and replicated our previous mission of providing industry-specific fantasy feeds to the gaming industry by building an industry-leading odds product along with a suite of widgets to compliment our API as a delivery method.
Headquartered in Philadelphia, PA and with data operations in Phoenix, AZ, SportsDataIO currently services more than 200 clients ranging from startups to enterprise organizations.
Role & Responsibilities
The ideal candidate will be responsible for providing support to our customers, analyzing the tickets that arrive in our ticketing platform and acting accordingly to provide an efficient response. Broad sports knowledge combined with deep insight into competition rules and sports odds terminology are key for the candidate’s immediate success in the role. This support role is computer based at a home-office location.
- Receive and analyze customer communications
- Perform searches in internal systems as well as searches in general to access the necessary information
- Escalate customer requirements to the corresponding departments when necessary and follow up
- Collaborate with team members to achieve different tasks and meet deadlines
- Contribute to the advancement of best practices for Support processes and procedures
- Support internal departments and divisions with Support knowledge
- Stakeholder in the quality enhancement and development of products and tools
- Prompt attendance for shifts
Qualifications
- Flexible to work nights, weekends, and holidays
- Passion for sports and advanced sports odds knowledge is a must
- Excellent oral, writing, and communication skills
- Strong problem-solving skills and ability to stay organized
- 1-3 years of customer support experience is preferred
- Ability to write SQL queries is a huge bonus
- Journalistic minded integrity for finding and understanding small details
- Advanced knowledge of Windows OS, spreadsheets and documents is a plus
- Knowledge of the Zendesk platform is a plus
- Experience in the sports industry environment is a plus
