About:
- Manage the full lifecycle of onboarding and offboarding tickets and processes, ensuring timely and accurate IT setup and deactivation
- Provide high quality support for technical issues across our environment, with a focus on maintaining a high standard of end user experience
- Manage and resolve inbound support requests via ticketing systems, email, Slack, and remote support tools (e.g. Zoom, Splashtop)
- Maintain and support a variety of systems and devices, including MacOS, Windows, mobile devices, AV equipment, and printers
- Provide advance troubleshooting for account issues impacting onboarding, focusing on critical systems including but not limited to Workday, Okta, Google, Slack, Zendesk, Jira, and Confluence
- Remotely troubleshoot and resolve onsite IT issues related to conference rooms, printers, and other office systems as needed
- Document and update IT policies, procedures, and troubleshooting guides for the IT team and for end user knowledge base articles
- Identify trends and recommend process improvements to enhance support workflows and employee satisfaction
- Assist with IT related projects and initiatives
Experience:
- 2+ years of IT support experience in a fast paced Enterprise IT environment
- Experience managing and maintaining an enterprise ticketing system is preferred (e.g. Zendesk, Jira, or ServiceNow)
- Outstanding communication skills, which includes the ability to explain complex concepts to nontechnical audiences
- Resourceful and creative problem solver with the ability to discover solutions through research, testing, discovery
- Ability to work well under pressure, and self manage competing priorities
- Experience working cross functionally and fostering stakeholder relationships
- Desire to provide exceptional customer service and satisfaction
- Team player with excellent communication skills
- Attention to detail and a passion for accuracy
- Preferred experience: Administration experience with Okta, Jira, Slack, and Google Workspace
- Preferred experience: Integrating applications, building workflows and automation
- Preferred experience: Familiarity with team based project workflows such as Agile or Kanban
Salary and Perks:
Pay range: $30 - $40p/h
- Benefits may be provided as part of the compensation package, depending on the position offered
About Lime:
Building a future where transportation is shared, affordable and carbon-free.
