Scheduling Coordinator - NYC Metro

Super Soccer Stars • Full-time • New York, New York, United States • 2w ago

Super Soccer Stars is looking to hire a full-time Scheduling Coordinator to join our team in NYC!

We are looking for a Scheduling Coordinator who is passionate about youth development, athletics, and building strong community relationships. This role is essential to ensuring the day-to-day operations of our programs run smoothly by scheduling coaches, communicating important updates, and problem-solving in real-time.

You will report directly to the Scheduling Supervisor and work closely with the Operations Manager to ensure seamless program delivery across all sites.

Who are we?

We’re a diverse and committed group that values teamwork, creativity, and a shared passion for delivering high-quality children’s programming. Our mission is to provide the best youth sports experience for families across the city—and we’re growing every day.

Day-to-day operations:

Scheduling & Staffing
- Coordinate daily, weekly, and seasonal schedules for coaches using our web-based staffing system
- Ensure all classes are fully staffed to meet Youth Athletes United standards and maintain coach consistency
- Maintain proper child-to-coach ratios across all programs
- Schedule staff according to program-specific needs and qualifications
- Track and process time-off and sick leave requests
- Manage last-minute coverage needs and ensure all sessions are staffed
Coach Communication & Support
- Serve as the point of contact for coaches with scheduling questions or changes
- Respond to incoming calls and emails from staff
- Share timely updates with coaches regarding classes, locations, or staffing changes
- Flag and report any schedule discrepancies or concerns to the appropriate departments
- Communicate updates clearly and promptly via email, Slack, or other internal tools
Operational & Administrative Support
- Maintain accurate staffing records and produce daily/weekly reports
- Communicate coverage gaps or operational concerns
- Identify staffing trends and propose solutions to improve retention and efficiency
- Support additional staffing or operational needs as assigned

Schedule:

- In-office, Tuesday through Saturday
- Must have early morning availability
- Schedule may shift slightly based on seasonal needs
- Remote work may be considered in the future based on performance and organizational needs

Must be able to work Tuesdays - Fridays (8:30 AM - 5:30 PM) & Saturdays (7:30 AM - 4:30 PM)
Strong organizational and communication skills
Familiarity with tools like Google Sheets, scheduling software, and Slack
Ability to adapt/respond to different personality types and coaching styles
Personable, hard-working, outgoing, and energetic
Demonstrates personal initiative and the ability to problem-solve
Comfortable working independently and proactively on projects and responsibilities
Highly organized and efficient in a fast-paced environment
Able to multitask and respond calmly under pressure
1–2 years of experience in staffing, scheduling, HR, or program coordination (preferred but not required)

Hourly Pay: $19-$21/hour, based on experience
Friendly, team-oriented work environment
Excellent growth potential within a fast-growing organization
Opportunity to make a real impact on youth development and community programming