Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Director, Account Management – Automated Document Solutions

Are you an experienced and results-driven professional looking for a challenging leadership role?

About this Role:

We are currently seeking a Director of Account Management- Automated Document Solutions to join our team. As the Director of Account Management, you will be responsible for driving revenue growth, capturing new business opportunities, and ensuring client satisfaction.

Responsibilities:

Driving revenue growth: Develop strategies to renew contracts, expand Conduent's value-add to clients, and increase overall domain footprint.
Identifying and capturing add-on, new capability, and cross-sell opportunities: Drive sales and revenue growth by pursuing and capturing non-recurring revenue (NRR), add-on sales, and new business opportunities.
Fostering client relationships: Establish and nurture executive relationships with clients, provide thought leadership, and influence positive actions and decisions that impact revenue, delivery, compliance, and client satisfaction.
Collaborating across teams: Work closely with Sales Executives to explore new sales opportunities, promote collaboration across the organization, and ensure a unified approach to client management.
Delivering effective account management: Develop and execute focused Account Business Plans (ABPs) for assigned accounts, maintain Conduent's CRM platform, expand client contact footprint, and deliver exceptional client satisfaction.
Partnering with internal stakeholders: Collaborate with Service Delivery/Operations and other internal teams to represent Conduent effectively, achieve goals, and mitigate business risks.
Staying knowledgeable: Continuously educate yourself about our product domain and other Conduent services, proactively communicate with clients about service offerings, and provide reporting and planning as required by leadership.

Requirements:

Demonstrate expertise in Digital Transformations and Document Automation business process services, including experience in areas such as Digital Mailrooms, Document Imaging, Scanning and Storage, Workflow Automation, and Data Extraction and Classification.
Manage client revenue of $25+ Million per year, focusing on retaining existing revenue, capturing new business, and increasing client satisfaction.
Exhibit strong functional account management skills within a client-facing role, preferably in a global, enterprise, or large account management capacity.
Manage multiple enterprise accounts and complex contracts, demonstrating the ability to thrive in a matrix organization.
Possess a bachelor’s degree or equivalent work experience

Flexible Working

At Conduent, we want you to be yourself. We recognize that everyone is different and that how people want to work and deliver at their best is different for everyone too.
In this role, you can expect the following working conditions:

Remote work: Enjoy the convenience of working from home and maximize your time.
Flexible Working Hours: Flex the times you work during the day, allowing you to balance your home life and work.

Working For You

Perks and rewards designed for you:

Health and Welfare Benefits: Our health and welfare benefits can be tailored to fit your needs and start on the first day of employment.
Retirement Savings: We support you as you invest in your future.
Employee Discounts: We offer you access to a vast selection of global, national, and local discounts on merchandise, services, travel, and more.
Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.
Training: Earn while you learn and continue to grow with access to award-winning learning platforms throughout your Conduent career.
Great Work Environment: We are proud of our award-winning culture and the recognition we’ve received for our diversity efforts.

Join Us

At Conduent, we are one team, one mission. We understand that our success is directly related to the success of our associates. We strive to create a culture where you can:

Bring your authentic self to work.
Grow and thrive, both personally and professionally
Make a difference with our clients, in our communities, and with the millions of people we support.

When you join Conduent, you are engaged in creating the future - both our company’s and your own. With more than 60,000 associates across 24 countries, we will provide you the opportunity to grow with a team of people who will challenge and inspire you to be the best.

Pay Transparency: Certain jurisdictions require the disclosure of compensation and benefits-related information. For this position, actual salaries will vary and may be above or below the range based on factors including but not limited to location, experience, and performance. In addition to base pay, this position may be eligible for bonuses or incentives. Conduent offers a variety of benefits including health insurance, dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and sick time. The estimated salary range for this role is $117,000-$156,000

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.

At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.

Conduent Business Services, LLC

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Director, Account Management - Automated Document Solutions