We are hiring a Tier 2 Windows Engineer to work onsite in Westbury, Long Island. This is a full-time position ideal for someone with strong Windows support experience who enjoys hands-on technical work and problem-solving in a fast-paced environment.

Responsibilities:

Provide Tier 2 support for Windows 10/11 and Windows Server (2016/2019/2022)
Troubleshoot desktop, server, and network issues
Manage Active Directory, Group Policy, file/print services
Administer Microsoft 365 (Exchange Online, Teams, SharePoint, Intune)
Support endpoint security tools and maintain system compliance
Collaborate with Tier 1 and Tier 3 support as needed
Document all work in a ticketing system
Communicate effectively with both technical and non-technical users

3+ years of experience in a Windows support or systems administration role
Proficiency with Microsoft 365, Active Directory, and core networking (TCP/IP, DNS, DHCP)
Experience with remote support tools and system imaging
Strong communication, organization, and troubleshooting skills
Must be punctual, professional, and able to work onsite daily in Westbury, NY
Reliable transportation is required

Preferred Qualifications:

Microsoft certifications (e.g., MCSA, AZ-104, MS-900)
Experience with Hyper-V or VMware
Familiarity with Network monitoring and remote access tools

Full benefits package including:

Medical, dental, and vision insurance
Retirement plan
Paid time off and holidays
Certification reimbursement and training opportunities

Compensation: $70,000 - $80,000

Bit by Bit Inc

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Tier 2 Windows Engineer (Onsite - Westbury, Long Island)