Client Service Professional (Fully Remote)

IJL Select • Full-time • Remote (United States) • $40k - $60k / year • 3d ago

Remote

Client Advisor: Helping Create Love Stories

Are you a highly motivated professional who excels at building relationships and providing exceptional service? At It's Just Lunch, you'll have the opportunity to do both. We're a leading personalized matchmaking service that's been bringing people together for over 30 years. Our secret? Our amazing Client Advisors. You'll play a vital role in our clients' dating journey, and while you may not meet them in person, you'll be their most valuable resource. If you're ready to put your communication skills to good use and help people find their special someone, this is the role for you.

What You'll Be Doing

As a Client Advisor, you are the backbone of our clients' experience. This is a fully remote client services role where you'll be in constant contact with our clients, helping to make their dating journey seamless.

Your day-to-day responsibilities will include:

Communicating with clients over the phone, email, and text messaging.
Scheduling and confirming dates, as well as follow-up feedback conversations after dates.
Managing client profiles and using your creativity to help them shine.
Providing support and guidance throughout their membership.

This role requires a unique blend of skills. You'll need a thick skin and a professional, empathetic approach when discussing a sensitive topic like dating, but you'll also need the ability to build rapport and trust with clients that are depending on you. The best candidates are highly motivated and can be part of a team while also working independently.

Why Work for Us?

Fully Remote Opportunity: This position is for candidates in the Cleveland area who are able to work from a private, productive home office.
Work-Life Balance: This is a full-time, Monday-through-Friday position, from 9 a.m. to 6 p.m. You'll never have to work nights or travel for your job. However, to ensure our clients always have support, you will be on-call in the evening hours for one week every 10 weeks (on average) to handle any urgent client dating issues.
Competitive Compensation: We offer a base salary with monthly bonus opportunities, with total annual compensation ranging from $40,000 to $60,000.
Comprehensive Benefits: We provide a full range of benefits, including medical, dental, and vision insurance, as well as a 401k and paid time off (PTO).

What We're Looking For

The ideal candidate for this role is someone who is not only passionate about helping people but also possesses the following qualifications:

Experience: At least two years of experience in a customer service role, ideally working with professional clients.
Exceptional Communication Skills: You must be confident and comfortable communicating with clients over the phone, email, and text.
Tech-Savvy: You need to be a self-starter who can work from your equipped home office – laptop to be provided, but you must have a private workspace with a reliable internet connection.
Independent and Self-Motivated: This is a remote position where you'll work as part of a team, but you must be highly organized, goal-oriented, and able to stay productive without in-person supervision.

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