Vālenz® Health is the platform to simplify healthcare – the destination for employers, payers, providers and members to reduce costs, improve quality, and elevate the healthcare experience. The Valenz mindset and culture of innovation combine to create a distinctly different approach to an inefficient, uninspired health system. With fully integrated solutions, Valenz engages early and often to execute across the entire patient journey – from care navigation and management to payment integrity, plan performance and provider verification. With a 99% client retention rate, we elevate expectations to a new level of efficiency, effectiveness and transparency where smarter, better, faster healthcare is possible.
About This Opportunity:
As a Client Onboarding Manager (aka Sr. Implementation Manager) on the Client Delivery team, you’ll take the lead on onboarding new clients and rolling out new products and programs for existing clients. You’ll guide each implementation from start to finish—managing schedules, driving collaboration across teams, anticipating and resolving issues, and ensuring a smooth transition to Client Success. This is a highly visible, client-facing role where you’ll work across multiple departments including Sales, Client Success, Operations, Information Services, and Product. You’ll also help shape the future of our implementation practices, creating scalable improvements that benefit both clients and internal teams.
Things You’ll Do Here:
- Own and manage the full implementation process for new clients, ensuring a seamless and efficient onboarding experience.
- Lead the launch of new Valenz products and services with existing clients, coordinating across internal departments for successful integration.
- Serve as the main point of contact throughout the implementation lifecycle, building strong relationships with clients and internal stakeholders.
- Support ongoing client configuration requests in partnership with the Client Success team to ensure long-term satisfaction and optimal platform use.
- Identify and implement process improvements that make current and future implementations more scalable, efficient, and client-friendly.
- Communicate status updates, next steps, and potential risks clearly and proactively across all levels of the organization.
- Maintain accurate and up-to-date project documentation using internal tools like Salesforce, Wrike, and Trello.
What You’ll Bring to the Team:
- 2+ years of experience in client implementation, onboarding, or a project-driven, customer-facing role.
- Highly self-motivated and proactive, with strong ownership of outcomes and the ability to manage tasks independently.
- Excellent communication skills, both written and verbal, with the ability to tailor messaging for different audiences.
- Detail-oriented with a commitment to delivering high-quality, accurate work.
- Strong cross-functional collaboration skills and a proven ability to build trusted relationships internally and externally.
- Comfortable with ambiguity and adaptable in a fast-paced, evolving environment.
- A mindset of curiosity, critical thinking, and a solution-oriented approach to solving problems.
A plus if you have…
- Experience in the healthcare or health tech space
Where You’ll Work:This is a fully remote position, and we’ll provide all the necessary equipment!
- Work Environment: You’ll need a quiet workspace that is free from distractions.
- Technology: Reliable internet connection—if you can use streaming services, you’re good to go!
- Security: Adherence to company security protocols, including the use of VPNs, secure passwords, and company-approved devices/software.
- Location: You must be US based, in a location where you can work effectively and comply with company policies such as HIPAA.
Why You'll Love Working Here
Valenz is proud to be recognized by Inc. 5000 as one of America’s fastest-growing private companies. Our team is committed to delivering on our promise to engage early and often for smarter, better, faster healthcare.With this commitment, you’ll find an engaged culture – one that stands strong, vigorous, and healthy in all we do.
Benefits
- Generously subsidized company-sponsored Medical, Dental, and Vision insurance, with access to services through our own products, Healthcare Blue Book and KISx Card.
- Spending account options: HSA, FSA, and DCFSA
- 401K with company match and immediate vesting
- Flexible working environment
- Generous Paid Time Off to include vacation, sick leave, and paid holidays
- Employee Assistance Program that includes professional counseling, referrals, and additional services
- Paid maternity and paternity leave
- Pet insurance
- Employee discounts on phone plans, car rentals and computers
- Community giveback opportunities, including paid time off for philanthropic endeavors
At Valenz, we celebrate, support, and thrive on inclusion, for the benefit of our associates, our partners, and our products. Valenz is committed to the principle of equal employment opportunity for all associates and to providing associates with a work environment free of discrimination and harassment. All employment decisions at Valenz are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social, or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We will not tolerate discrimination or harassment based on any of these characteristics.
