Job Details
Description
Starting Pay: $18/hr
Full Time WFH
Schedule Requirements: 1 Saturday per month
Blackout Dates: Last 3 business days of the month required
Reports To: AVP, Initial Contact Team
Who We Are:
As part of the Larry H. Miller Company, Prestige Financial Services has enjoyed nationwide success in sub-prime auto financing. For over 30 years we have worked to provide unique opportunities for credit-disadvantaged consumers through competitive financing auto loans. We are committed to providing the best experience for our customers while promoting growth and opportunity for our employees, all in support of our mission, "To Enrich Lives."
What We Offer You!
- Medical/Dental/Vision/Life Insurance/Disability/AFLAC/401k
- Paid Time Off from DAY ONE!
- Paid Parental & Adoption Leave
- Holiday Savings Account with Company Match
- Dependent Child Scholarships
- Flexible Shifts
- Paid Service Days
- On-Site Workout Room
- Employee Coffee Shop & Food Market
- Massage Chairs, Gaming Systems, Foosball and Ping Pong Tables
- Discounts at Megaplex, Bee’s Games, etc.
Your Role: As an Initial Contact Team, you will be able to utilize your knowledge on current and up to 29 days delinquent accounts. You’ll be able to communicate account information efficiently to negotiate payment plans in a manner that will build a good rapport with the customer and resolve account delinquency and prevent loss.
Responsibilities:
- Manage and collect on accounts that are 0-29 days delinquent
- Handle portfolio/ track and review loss accounts
- Follow and adhere to account and compliance requirements
- Protect the legal, financial and moral well-being of the company
- Other tasks assigned by management
Proficiencies:
- Builds constructive relationships with people both similar and different to self
- Works out tough agreements and settles disputes equitably
- Establishes and maintains effective customer relationships
- Displays a can-do demeanor in good and rough times
- Has a history of exceeding goals successfully
- Consistently at work and on time and positively responds to strategic direction
Qualifications:
- High school graduate or comparable
- Collections or Customer Relations experience required
- Can communicate quickly, effectively, and accurately through incoming and outgoing calls, email and text while notating accounts
- Proficient typing skills
- Ability to read and comprehend instructions and information
- Ability to use office equipment and computers
- Basic knowledge of Microsoft Office
- Effective time management and ability to multi-task
- Ability to read and comprehend instructions and information
Physical Requirements:
Ability to remain stationary for continuous periods of time. Constantly operate a computer and phone. Frequently communicates with customers, coworkers, and managers about accounts. Able to exchange accurate information in these situations.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions. Please contact us to request accommodation.
