Virtual Remote
Job Purpose
The Insurance Verification Representative II is responsible for obtaining and providing accurate and complete data input for precertification/preauthorization from insurance companies
Duties and Responsibilities
- Work effectively with insurance companies to obtain pre-certification/authorization for services
- Place calls to various health plans to obtain appropriate precertification prior to the patient`s appointment
- Ability to understand/interpret documented clinical information and relay pertinent medical/clinical information to the insurance company
- Fax to pre-certification request form to insurance company
- Maintain files and security of confidential information utilizing host system to scan and input data as per established procedures
- Verify medical insurance information and documents in scheduling/registration modules
- Review claim denials and rejections
- Accurately enter and update patient data, and other general data, into the computer system
- Patient intake; insurance verification, notification of copays/patient liability and confirmation of demographics
- Maintain account work progress, including but not limited to updating authorization logs, account referral in EMR, authorization paperwork and issue reports
- Demonstrate knowledge of varied managed care insurance and regulatory guidelines
- Meet and maintain daily productivity/quality standards established in departmental policies
- Use the MPower workflow system, client host system and other tools available to collect payments and resolve accounts
- Adhere to the policies and procedures established for the client/team
- Communicate effectively with physician offices and patients
- Place outbound call to patients with precertification notification
- Work independently from assigned work queues
- Maintain confidentiality at all times
- Maintain a professional attitude
- Other duties as assigned by the management team
- Use, protect and disclose patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards
Qualifications
- High school diploma or equivalent required
- Medical terminology knowledge required
- Minimum of 2-3 years of healthcare or physician's office related experience in obtaining and handling pre-authorizations
- Proficiency with MS Office. Must have basic Excel skillset
- Experience with GE Centricity, EPIC PB, Allscripts, Cerner, preferred
- Extensive knowledge of individual payor websites, including eviCore, Navinet and Novitasphere
- Knowledge of Medical Terminology, CPT Codes, Modifiers and Diagnosis Codes
- Ability to work well individually and in a team environment
- Strong organizational and task prioritization skills
- Strong communication skills/oral and written
Working Conditions
- Physical Demands: While performing the duties of this job, the employee is occasionally required to move around the work area; Sit; perform manual tasks; operate tools and other office equipment such as computer, computer peripherals and telephones; extend arms; kneel; talk and hear.
- Mental Demands: The employee must be able to follow directions, collaborate with others, and handle stress.
- Work Environment: The noise level in the work environment is usually minimal.
Med-Metrix will not discriminate against any employee or applicant for employment because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, veteran status, other non-merit based factors, or any other characteristic protected by federal, state or local law.
