LevelUp provides high quality, outsourced customer support for WordPress plugin & theme creators.
We currently have a team of 40 WordPress Technical Support Engineers and expect to double in size over the next 2 years.
We’re now looking for a Head of Customer Support to manage the day to day operations of our existing support team, which is going to help us unlock the next phase of growth for the business.
This is a senior leadership position within the company, working directly with the company CEO; this person will have significant input in terms of how we shape our organisation over the next few years.
Key responsibilities include:
Management oversight of 40 to 50 Technical Support Engineers, working with Team Leads to ensure the team are performing well and that morale & engagement is high.
Ensure that we have a process in place for regular 1:1s & performance reviews with a focus on making sure team members feel listened to, that their perform
Apply now and work remotely at LevelUp
