Remote
Salary Range:
$16.00 To $18.57 Hourly
How do I know if I should apply?
Searching for a career can be overwhelming. We’re here to help and be transparent. If the items below meet your needs and career aspirations, please move forward with the application. We look forward to meeting you!
GreenPath Financial Wellness wholeheartedly believes a strong organization is based on the foundation of diverse groups of team members. We believe deeply in employees not only bringing their whole selves to work each day, but also feeling comfortable being their authentic self. We encourage people from all walks of life to apply for opportunities they are passionate about and meet the qualifications. We strongly encourage people of color, LGBTQIA+ people, adults of any age, veterans, people with varying abilities, and people of various socio-economic backgrounds to apply. We believe you will bring meaningful viewpoints to our team members and the people we help each day.
If you have experience and / or interest in the following items, this role may be ideal for you:
- Fluency in Spanish and English required
- Working remotely from home
- Providing customer service via phone, chat, or email
- Personal finance and helping people
- Continuous learning and development
- Attending scheduled shifts on a regular, and punctual basis
Position Requirements:
- $16.00 / hour for most locations
- $17.57 / hour for markets with higher-than-average costs of living such as Los Angeles, CA
- Full Time; 40 Hours a week with 8 Hour shifts, and Benefits Eligible (Medical, Dental Vision, 11 Paid Holidays, 19 PTO Days, and retirement options)
- Work Schedule: Typically Monday through Friday 10-7pm in your local time zone. Rotating Saturdays every 6-8 weeks.
- Positions will begin training on April 28th. Initial training is 8 business days on a full-time schedule. Training days are typically 10 AM – 7 PM Eastern Time or 11 AM – 8 PM Eastern Time. After the initial 8 days of training, you will begin your work schedule.
- Training is broken down into several modules to be completed during your first year of employment. This approach allows you to become proficient in one area of the role, before learning a new area.
- Ability to type 40 words per minute at 80% accuracy is required
- Due to contracts in place, U.S. Citizenship is required for this role
- All interview efforts have been transitioned to a virtual environment (Phone Call, Video Interview) and do not require in person meetings for consideration
Remote Work from Home Requirements:
- Internet
- Hard-wired internet. This means you can use an ethernet cable to connect to a modem.
- Internet speed requirement of 200 Mbps for single person residence, and 400 Mbps for residence with 2 or more people.
- Caregiving
- Remote Work from Home is not a replacement for caregiving, childcare, or elder care. You are unable to be a primary caregiver during working hours.
- Security
- A room in your home with a closing door.
- A security camera in addition to your computer set-up.
Who is GreenPath Financial Wellness?
As a trusted national nonprofit focused on financial wellness for everyone, people have turned to us for more than 60 years as their guide through financial crises: overwhelming debt, foreclosure, bankruptcy, or credit challenges. Over the last several years, we have joined forces and affiliated with financial organizations making similar impacts in a variety of ways. GreenPath affiliates include Clarifi in Philadelphia, Rural Dynamics, Inc in Great Falls, and Consumer Credit Counseling Services in Puerto Rico.
How will I make a positive impact in this position?
You will receive incoming phone calls from potential clients and welcome them to the organization. You are going to be the first voice they hear and can make a tremendous impact with your empathetic communication skills. While most calls are inbound, you will make some outgoing calls as well to prospective clients inquiring about GreenPath financial products and services. Then, you will explain these products and services to prospective clients and scheduling appointments, or immediately transferring them to a GreenPath Financial Counselor for further assistance.
Through a robust training program, you will have the knowledge to answer a wide range of financial and credit related questions. You will make an impact by informing the client about products and services related to their situation. While not every person who contacts GreenPath ends up taking advantage of one of our services, our Client Advocates help ensure that everyone who reaches out to us is better off because they did.
GreenPath Financial Wellness reserves the right to change this description at any time. GreenPath Financial Wellness practices the concept of equal employment opportunity with respect to hiring, promotions, transfers, pay, discipline, fringe benefits, and all other terms and conditions of employment. No individual will be discriminated against, and no employment decisions will be made, on the basis of an individual's race, color, national origin, religion, age, gender, gender identity, sexual orientation, protected disability, marital status, familial status, veteran status, height, weight or citizenship.
